Intelligent Assistant for Real-Time Conversation Information Retrieval
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Solution Overview
Problem
Current communication systems lack the ability to seamlessly retrieve supplemental information or perform related actions during real-time verbal communication sessions, especially in situations where parties are unable to access online resources, leading to delays and inefficiencies.
Innovation Solution
An Intelligent Assistant platform that utilizes voice recognition technology to convert verbal inputs into textual information, scanning for specific words or phrases to trigger information retrieval or actions, providing automated and private supplementation of conversations, including calendar management, weather updates, stock quotes, and location services.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If automated information retrieval is implemented during verbal communication sessions, then productivity and information access are improved, but device complexity and system requirements increase
Solution Approach 1:
The patent introduces an Intelligent Assistant platform as an intermediary system that sits between the user and multiple information sources. This mediator automatically retrieves supplemental information during verbal communication sessions by listening to conversation topics and querying relevant data sources, thereby improving information access speed without requiring the user's device to become more complex. The platform handles the complexity of coordinating multiple information sources centrally.
Solution Approach 2:
The system enables self-service information retrieval where the Intelligent Assistant autonomously monitors verbal communications, identifies information needs, and retrieves supplemental data without human intervention. The platform automatically processes conversation content, determines what information is needed, queries appropriate sources, and delivers results back to the user, freeing the user from manually accessing multiple information sources.
2Loss of time
If manual information retrieval is required during conversations, then system complexity is reduced, but loss of time and productivity decrease
Solution Approach 1:
The Intelligent Assistant performs preliminary actions by proactively monitoring verbal communications in real-time and automatically retrieving supplemental information before it is explicitly requested. The system anticipates information needs by analyzing conversation context and proactively fetches relevant data, eliminating the time delay associated with manual information retrieval and maintaining high conversation efficiency.
Solution Approach 2:
The system ensures continuous useful action by maintaining real-time monitoring of verbal communications and continuously retrieving supplemental information as needed throughout the entire conversation. This continuous operation eliminates interruptions and delays, allowing the conversation to flow smoothly while information is continuously made available to participants.
Data Source
AI summary
An approach is provided for enhancing verbal communication sessions. A verbal component of a communication session is converted into textual information. The converted textual information is scanned for a text string to trigger an application. The application is invoked to provide supplemental information about the textual information or to perform an action in response to the textual information for or on behalf of a party of the communication session. The supplemental information or a confirmation of the action is transmitted to the party.