Intelligent Call Rejection with Automated Return Notification

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Solution Overview

Problem

Conventional call rejection systems in telephone service providers limit customers to basic options such as sending calls to voicemail or ignoring them, lacking the ability to convey intelligent rejection messages, which can lead to intrusive calls and unclear communication with urgent callers.

Innovation Solution

A system and method that allow called parties to select from various call rejection options, including sending calls to voicemail, specifying return times, creating outgoing messages, or recording personalized messages, enabling intelligent call rejection with audio, video, or text communication.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Loss of information

If conventional call rejection options (voicemail or ignore) are used, then the system is simple to operate, but the caller cannot receive clear information about when the called party will return the call

Engineering Contradiction:

Improveinformation about return call timingVSAvoidcall rejection operation

Core Design Contradiction:

Loss of informationVSEase of operation

Solution Approach 1:

The system performs preliminary actions by automatically generating and sending notification messages to the caller with predetermined return call time information before the called party actually returns the call. This eliminates the need for complex manual messaging while providing complete information about when the called party will be available.

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

The system enables self-service by automatically managing the entire call rejection and notification process without requiring the called party to manually compose or send messages. The system autonomously handles information delivery about return call timing, simplifying the operation for the user.

Inventive Principle:

Principle #25Self-service

2Loss of information

If the customer takes the call to inform the caller of a callback time, then clear communication is achieved, but the call becomes intrusive to others and causes distraction

Engineering Contradiction:

Improvecommunication of return call informationVSAvoiddistraction and intrusion to others

Core Design Contradiction:

Loss of informationVSObject-affected harmful factors

Solution Approach 1:

The system introduces an intermediary automated notification mechanism that delivers return call information to the caller without requiring the called party to actually speak on the phone. This mediator system transmits the necessary information electronically, eliminating the need for the called party to take intrusive calls in public or sensitive environments.

Inventive Principle:

Principle #24Intermediary (Mediator)

Solution Approach 2:

The system replaces the mechanical act of taking a phone call and verbally communicating callback information with an automated electronic notification system. This substitution allows information delivery without the physical act of answering the phone, thereby avoiding distraction and intrusion to others present.

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

3Adaptability or versatility

If multiple call rejection options with messaging capabilities are provided, then intelligent communication is enabled, but the device complexity increases

Engineering Contradiction:

Improvecall rejection optionsVSAvoidcall management system

Core Design Contradiction:

Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The system achieves multi-functionality by consolidating multiple call rejection options and notification methods into a single integrated platform. Rather than requiring separate systems for voicemail, text messaging, and automated notifications, the invention provides universal call management capabilities that handle various rejection scenarios through one unified system.

Inventive Principle:

Principle #6Universality (Multi-functionality)

Solution Approach 2:

The system merges previously separate call management functions (voicemail, text messaging, automated notifications) into a single integrated system. By combining these functions, the invention reduces overall system complexity while maintaining versatile call rejection options, as the merged system manages all functions through unified processing logic.

Inventive Principle:

Principle #5Merging (Combining)

Data Source

PatentUS8744059B2Method and system for providing intelligent call rejection and call rollover in a telephony network

Publication Date: 2014.06.03 VERIZON PATENT & LICENSING INC

AI summary

A system and method may include receiving a call connection request associated with a calling device over a telephony network, the call connection request requesting establishment of a telephone call. The system and method may further include presenting a plurality of call rejection options, each of the plurality of call rejection options being associated with separate call rejection messages, and determining which one of the plurality of call rejection options is selected, where the plurality of call rejection options permit a called party to intelligently reject a phone call.