Intelligent Communication System for Automated Time Tracking
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Solution Overview
Problem
Current systems for time tracking in multi-media/multi-modal communications in professional environments are inaccurate and laborious, failing to consider complexities of multimedia/modal communications and related Internet search sessions, leading to significant overhead and reduced revenue generation potential.
Innovation Solution
An intelligent communication system that monitors user actions in real-time, determines subject identifiers, and generates billing entries, capable of tracking voice-, text-, and video-enabled communications, searches, and document activities, providing accurate timing and billing without requiring the user to be physically or logically present on the enterprise network.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If manual time tracking methods are used, then users can record communications, but the process is laborious and reduces productivity
Solution Approach 1:
The system automatically monitors and logs communications without requiring user intervention. The professional's device itself performs the time tracking by detecting communication events and automatically recording them with timestamps, eliminating the need for manual logging while maintaining accurate time records.
Solution Approach 2:
The patent replaces manual mechanical time tracking processes with an automated electronic monitoring system. The system uses software agents and communication protocol analysis to automatically detect, measure, and record communication events, substituting human effort with automated technological processes.
2Adaptability or versatility
If multiple disjointed applications are used for time tracking, then various communications can be logged, but the process overhead reduces productivity
Solution Approach 1:
The patent combines multiple time tracking functions into a single integrated system. The monitoring agent consolidates logging of voice calls, emails, instant messages, and other communications into one unified platform, eliminating the need to switch between multiple applications and reducing process overhead.
Solution Approach 2:
The system is designed to handle multiple types of communications through a single versatile platform. The monitoring agent can detect and log various communication modalities (voice, text, video, electronic messages) using the same core technology, providing universal coverage without requiring separate specialized tools.
3Ease of operation
If haphazard time recording based on recollection is used, then users can record communications, but significant inaccuracy occurs
Solution Approach 1:
The patent replaces human recollection with automated electronic monitoring. The system uses software agents that continuously monitor communication protocols and system events, automatically capturing precise timestamps and duration data without relying on human memory or manual recording efforts.
Solution Approach 2:
The system provides real-time feedback by continuously monitoring communication events and immediately recording them with accurate timestamps. The automated monitoring creates a feedback loop where each communication event is detected, measured, and logged instantaneously, ensuring precision without requiring user intervention.
4Measurement precision
If the user must be present on the enterprise network for monitoring, then accurate timing can be tracked, but user flexibility and mobility are reduced
Solution Approach 1:
The patent introduces a monitoring agent as an intermediary that bridges the user and the central system. This agent runs locally on the user's device, enabling accurate local monitoring and timing capture regardless of network location, while still reporting data to the central system when connected. The intermediary allows the system to function both online and offline.
Solution Approach 2:
The system is segmented into distributed monitoring agents on user devices and a central collecting system. This segmentation allows each agent to independently perform accurate local monitoring and timing capture, then synchronize with the central system. The segmentation enables users to work from any location while maintaining monitoring accuracy through local autonomous operation.
Data Source
AI summary
Embodiments of the present invention are directed to a communication system that provides various automated operations, including searches of public and private resources for third party information, performance of operations to assist a user in response to keyword identification in an audio, text or video stream, and speed dial updates based on calling frequencies to various telephone numbers.