Intelligent Dialog System for Random Interaction Data Reply
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Solution Overview
Problem
In existing user interaction scenarios, the frequency of communication using random interaction data is reduced due to a lack of responses from other users, as many users do not reply to dialog content in random interaction data, leading to unfulfilled conversations.
Innovation Solution
A method is introduced where, when no reply is received from other terminals, the random interaction data is sent to an intelligent dialog system for automatic generation of reply information, increasing the response rate and interaction frequency by utilizing user attribute and conversation information.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If random interaction data is sent to users hoping for manual replies, then user engagement is improved through authentic human interaction, but the reply rate decreases because many users do not respond
Solution Approach 1:
The patent introduces an intelligent dialog system as an intermediary between users who send random interaction data and those who would reply. When no manual reply is received, the system automatically generates a reply using NLP technology, thus mediating the interaction gap and ensuring response without requiring direct human-to-human reply effort
Solution Approach 2:
The system enables self-service by allowing the intelligent dialog system to automatically generate replies without human intervention. The system serves itself by detecting unanswered interactions and autonomously producing appropriate responses, freeing users from the burden of manually replying to every random interaction
2Productivity
If automated replies are generated using intelligent dialog system, then the reply rate increases, but the authenticity of human interaction may be reduced
Solution Approach 1:
The patent applies partial automation by generating replies only when necessary - specifically when no manual reply is received within a predetermined time period. This partial action maintains authenticity for voluntary human interactions while providing automated fallbacks only when needed, avoiding excessive automation that would completely replace human interaction
Solution Approach 2:
The system implements feedback mechanisms where user responses to automated replies are collected and used to improve the intelligent dialog system. This feedback loop ensures that automated replies become increasingly authentic and context-appropriate over time, bridging the gap between automation and human-like interaction
3Ease of operation
If the system waits for manual replies from all users before responding, then interaction quality is maintained, but the response time increases and user engagement decreases
Solution Approach 1:
The patent applies preliminary action by preparing and sending automated replies in advance when no manual response is detected within a predetermined time frame. This allows the system to proactively ensure response rather than passively waiting, reducing the effective response time while maintaining interaction quality through contextual appropriateness
Data Source
AI summary
A method is provided for processing random interaction data. The method includes receiving random interaction data sent by a first terminal, and adding the random interaction data to a resource pool. The random interaction data carries user attribute information and inputted conversation information of a user of the first terminal. The method also includes, when no reply message for the random interaction data is received from one or more second terminals, activating a second interface and sending the random interaction data to an intelligent dialog system via the second interface, where the intelligent dialog system is configured to automatically generate reply information according to at least the inputted conversation information and the user attribute information. The method also includes receiving the reply information returned by the intelligent dialog system; and sending the reply information to the first terminal.