Intelligent Do Not Disturb Rule for Communication Systems
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Solution Overview
Problem
Traditional 'do not disturb' (DND) features in communications systems often fail to allow critical or important communications to reach users without manually creating exceptions, leading to missed important calls when activated.
Innovation Solution
Implementing an intelligent DND system that dynamically sets contact rules based on historical communication behavior, allowing priority levels to be elevated for frequent or recent communicators, enabling them to bypass the DND feature automatically.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If DND feature is activated to reduce interruptions, then user peace and productivity are improved, but important communications from frequent callers are blocked
Solution Approach 1:
The system automatically identifies and creates exceptions for frequent callers based on historical communication patterns, eliminating the need for manual exception creation by the user. The system serves itself by analyzing call history and autonomously managing the DND exception list.
Solution Approach 2:
The system continuously monitors and analyzes historical communication data to identify patterns, using this feedback to dynamically adjust which callers are allowed to bypass DND. This closed-loop approach ensures that important communications are automatically recognized and prioritized.
2Reliability
If manual exception lists are created to allow specific callers, then communication reliability for important contacts is improved, but system complexity and user burden increase
Solution Approach 1:
The system automatically maintains the exception list by analyzing historical data and identifying frequent callers, eliminating the need for users to manually add or remove exceptions. This self-managing approach reduces operational complexity significantly.
Solution Approach 2:
The system changes the parameter of exception criteria from manual selection to automated pattern-based identification. By transforming the decision-making parameter from user judgment to algorithmic analysis of communication frequency, complexity is reduced.
3Productivity
If DND is strictly enforced to prevent all interruptions, then user focus is improved, but critical communications are lost
Solution Approach 1:
The system applies different quality levels of DND enforcement based on the caller's identity and communication history. Frequent or important callers receive enhanced service quality (bypassing DND) while other callers are blocked, creating localized exceptions rather than uniform application.
Solution Approach 2:
The system dynamically adjusts DND enforcement based on real-time analysis of communication patterns. The exception status of callers is not fixed but evolves based on their historical interaction frequency, allowing the system to adapt to changing communication needs.
Data Source
AI summary
Methods and apparatus for allowing parties to temporarily and automatically bypass an established “do not disturb” (DND) are disclosed. According to one aspect of the present invention, a method includes applying a DND with respect to a telephone apparatus associated with a telephone number for a first party, and obtaining a first indication of a first new attempt by the first party to establish contact with a second party. The method also includes maintaining a second indication which indicates that a first attempted call from the second party to the telephone number is a response to the first new attempt. It is determined if the first attempted call from second party to establish contact with the first party occurs. If the first attempted call is made, the method includes routing the first attempted call from the second party to the telephone apparatus such that the DND is effectively bypassed.