Intelligent Redial System for Automated Contact Selection
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Solution Overview
Problem
Existing communication redial methods are time-consuming and lack a systematic approach, requiring users to manually select alternative contact methods after a failed connection, often resulting in inefficient attempts to reach recipients due to invalid numbers or out-of-office settings.
Innovation Solution
An intelligent redial system on a computing device that determines ideal connection paths and automatically attempts communication using a ranked list of recipient details, including social relationship contacts, to facilitate successful reconnection.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If manual redial method is used, then user can select alternative contact methods, but it requires significant time and effort to exit existing ID screen, find and select another ID, and re-perform connection steps
Solution Approach 1:
The system automatically performs the redial process by selecting alternative contact methods without requiring user intervention. The intelligent redial application autonomously exits the existing ID screen, finds and selects another ID for the recipient, and re-performs the connection steps, thereby eliminating the time and effort previously required for manual redial operations
Solution Approach 2:
The system pre-configures multiple contact methods for each recipient in advance. When a connection attempt fails, the system immediately switches to the next pre-configured contact method without requiring the user to manually search or select alternative IDs, thus reducing the time and complexity of the redial process
2Reliability
If existing redial methods are used, then connection attempts can be made, but there is no systematic approach to selecting the best alternative ID due to timing, invalid numbers or emails
Solution Approach 1:
The system monitors the results of each connection attempt and uses this feedback to intelligently select the next best alternative contact method. By analyzing timing patterns, validity of numbers and emails, and success rates, the system systematically determines the optimal redial strategy, improving connection reliability without requiring complex manual intervention from the user
Solution Approach 2:
The system dynamically adjusts parameters such as timing intervals, contact method selection criteria, and retry frequencies based on the specific circumstances of each failed connection attempt. This adaptive approach allows the system to optimize connection success rates for different scenarios without requiring a overly complex fixed structure
Data Source
AI summary
A system for intelligent redial on computing devices. More specifically, a system for identifying the ideal subsequent recipient to a prior attempt to connect with a recipient.