Intelligent Service Management System for Telecommunications
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Solution Overview
Problem
The telecommunications industry faces challenges in efficiently managing and integrating voice, data, and video services across multiple vendors and networks, leading to costly, inaccurate, and slow implementation of integrated solutions, particularly for large enterprises and Competitive Local Exchange Carriers (CLECs) due to variations in service order processing systems and lack of automation in managing complex network configurations.
Innovation Solution
An Intelligent Service Management System that automates order entry and management for telecommunication services, using a knowledge-based approach to determine available services based on user location, interfacing with disparate billing systems, and generating sub-orders for telecommunication service providers, thereby simplifying the ordering process and streamlining sales and support staff operations.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If manual systems are used to manage and integrate telecommunication solutions across multiple vendors, then flexibility in handling diverse service configurations is maintained, but the process becomes costly, inaccurate, and slow in implementation
Solution Approach 1:
The patent introduces an intermediary system that acts as a mediator between multiple telecommunication vendors and their customers. This system translates and integrates service configurations from different vendors into a unified interface, eliminating the need for manual integration while maintaining compatibility with diverse service types. The intermediary automatically manages the complexity of multi-vendor environments, enabling fast implementation without sacrificing accuracy.
Solution Approach 2:
The system implements a universal service configuration framework that can handle multiple telecommunication service types (voice, data, video, Internet) from different vendors through a single integrated platform. This universal approach allows the system to automatically process and integrate diverse service configurations without manual intervention, significantly improving implementation speed and accuracy while reducing costs.
2Measurement precision
If automated systems are implemented to process service orders, then implementation speed and accuracy improve, but compatibility issues arise with varying service order processing systems across different providers
Solution Approach 1:
The patent employs an intermediary translation layer that sits between the automated order processing system and multiple service providers' diverse systems. This intermediary automatically translates various service order formats into a standardized internal representation, ensuring high processing accuracy while maintaining compatibility with different providers' systems. The intermediary handles the adaptability requirements, allowing the core automated system to operate with high precision.
Solution Approach 2:
The system dynamically adjusts parameters and data formats based on the specific service provider being accessed. When processing orders from different providers, the system automatically modifies its interface parameters to match each provider's requirements while maintaining consistent internal processing logic. This parameter adaptation enables high accuracy in order processing across diverse systems without compromising compatibility.
3Adaptability or versatility
If comprehensive service integration is provided across multiple vendors and networks, then service versatility increases, but the complexity of managing and integrating solutions increases
Solution Approach 1:
The patent segments the complex integration management into distinct functional modules, each handling specific aspects of multi-vendor service integration. By dividing the integration task into manageable segments (service discovery, configuration translation, resource allocation, provisioning), the system can provide comprehensive service versatility while keeping integration management complexity controlled through modular architecture.
Solution Approach 2:
The system implements a nested architecture where a universal service configuration framework encapsulates multiple vendor-specific service configurations. Each vendor's service offerings are nested within the universal framework, which provides the outer layer of integration management. This nesting allows the system to offer diverse services from multiple vendors while the outer framework manages the integration complexity, preventing it from becoming unmanageable.
Data Source
AI summary
A system manages the operations of an integrated communications provider. One aspect of the system is a work flow engine. The work flow engine decomposes the service model into sub-model components based upon whether crossing of plural networks is appropriate to provide requested telecommunication services and which service providers are available to provide service consistent with the location of the customer. The work flow engine also creates a telecommunications design from the sub-model components based on order rules of the service providers. The system automatically retrieves customer service records and preparing sales proposals based on those records. The system includes a gateway to incumbent local exchange carriers and trading partner service providers. The system incorporates features that automate comparisons between existing services and proposed services, optimizing on-net and off-net services, creation of cutover reports, issuance of service requests to local exchange carriers and trading partners, and alarming of failures of confirmations.