Interaction Management System for Conflict Resolution
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Solution Overview
Problem
The complexity of managing interactions between multiple communication devices with varying preferences and capabilities leads to inefficiencies in selecting the optimal interaction application for data communication, often resulting in suboptimal user experiences due to conflicts in user preferences and compatibility issues.
Innovation Solution
A method and system that analyze user interaction preferences from personal profiles and apply decision logic to recommend the most suitable interaction application for data communication, considering real-time device resources and user priorities, and may convert data formats and presentation formats as needed to ensure seamless interactions across different devices.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If multiple interaction applications are supported across different communication devices, then communication versatility and user choice are improved, but device complexity and preference conflict management deteriorate
Solution Approach 1:
The patent introduces a server as an intermediary that receives interaction requests from communication devices, retrieves interaction preferences from multiple users' profiles, and determines the optimal interaction application. This mediator resolves preference conflicts between callers and recipients without increasing complexity at the device level, maintaining communication versatility while centralizing the complex decision-making process.
2Ease of operation
If interaction preferences from multiple users are considered, then user experience quality is improved, but decision-making complexity and processing time deteriorate
Solution Approach 1:
The patent pre-retrieves and stores interaction preferences for multiple users in profiles before actual communication occurs. When an interaction request is made, the server quickly accesses these pre-stored preferences rather than gathering them in real-time. This preliminary preparation significantly reduces processing time during actual interactions while still considering multiple users' preferences for high-quality user experience.
3Reliability
If real-time device resources are considered in recommendations, then communication reliability is improved, but system complexity and computational overhead deteriorate
Solution Approach 1:
The patent implements a two-stage recommendation system: first, interaction applications are recommended based on user preferences without considering real-time device resources; second, if multiple applications are equally suitable based on preferences, then real-time device resources are checked as a tie-breaking criterion. This partial application of resource checking reduces computational overhead while still ensuring communication reliability when needed.
Data Source
AI summary
The presently disclosed subject matter includes a system and method for managing interactions between two or more users. In response to a request of a caller to establish an interaction with one or more recipients, the preferences of the caller and the recipients are considered in a process which determines which interaction application is recommended to be used in the requested interaction. A user can be associated with a respective user profile which includes information with respect to the user's communication preferences. The recommendation is generated based on preferences of the users participating in the interaction. In case a conflict is identified between the preferences of different users which are about to participate in the interaction, an arbitration process is executed in which the conflict is resolved.