Interactive Caller ID With User Data Correlation
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Solution Overview
Problem
Conventional caller ID systems provide limited information and lack interactivity, making it difficult for users to decide whether to accept calls, as they cannot access additional details about the caller beyond the phone number and name, and existing IVR systems are slow and sequential in delivering information.
Innovation Solution
A method and system for presenting interactive information on communication devices, which identifies the calling party and receives additional data to display interactive content, allowing users to take actions such as selecting options or viewing detailed information about the caller, by combining caller ID with user data and scheduling information.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If conventional caller ID systems are used, then basic identification information is provided, but the information is limited and lacks interactivity
Solution Approach 1:
The patent combines caller ID information with additional user data and scheduling information into a unified interactive display. This merging provides comprehensive information about the caller (including calendar events, email context, contact details) without requiring separate systems, thus reducing overall complexity while enhancing information completeness.
Solution Approach 2:
The communication device is enhanced to perform multiple functions: traditional caller ID display, interactive information presentation, user action processing, and integration with calendar/email systems. This multi-functionality allows a single device to provide comprehensive caller information and enable various user interactions without requiring multiple separate systems.
2Loss of information
If IVR systems are used to deliver information, then additional caller details can be provided, but the delivery is slow and sequential
Solution Approach 1:
The system retrieves and prepares additional caller information (calendar events, email context, contact details) in advance before the user needs to view it. By pre-fetching and organizing this data, the system eliminates sequential delays and presents all relevant information immediately when the user interacts with the caller ID display.
Solution Approach 2:
The patent replaces the traditional voice-based IVR system with a visual interactive display system. Instead of sequential voice prompts that require user input at each step, the system presents all information visually on the device display, allowing users to review complete information at their own pace without time pressure or sequential constraints.
3Ease of operation
If interactive information is displayed, then users can make informed decisions, but the system requires processing and integrating multiple data sources
Solution Approach 1:
The patent introduces an intermediary processing layer that automatically retrieves, integrates, and organizes data from multiple sources (calendar, email, contacts, caller ID) into a unified format. This intermediary handles the complex data processing in the background, presenting simplified interactive information to the user that enables easy decision-making without exposing the underlying complexity.
Data Source
AI summary
A method and system for presenting interactive information about a party in a telecommunication call are provided. The party may be a calling party or a called party. Providing interactive information may include identifying a party in a telecommunication call and receiving interactive information about the party. The received interactive information may be combined with user data to form combined interactive information. The combined interactive information may be displayed to a user. A user-action relating to the displayed combined interactive information may be received and an operation corresponding to the user-action may be performed. Providing interactive information may include determining if the user data is needed by analyzing the interactive information. The interactive information may include events, and the user data may include the user's schedule. The combining may correlate the events with the schedule and creates a set of user-actions based on the correlation.