Interactive Communication Session for Financial Document Inquiry
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Solution Overview
Problem
Individuals face challenges in managing various documents related to financial agreements, such as credit cards, savings accounts, and loans, due to the complexity and difficulty in finding or understanding the required information within these documents.
Innovation Solution
A method and system for establishing an interactive communication session by converting text-based content items into mark-up versions, allowing users to pose interrogatories that are analyzed to provide answers, with the system capable of augmenting the content item on a display to highlight the answers.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of time
If users manually review and analyze document content to find required information, then information accuracy is maintained, but time consumption and operational difficulty increase significantly
Solution Approach 1:
The system enables documents to self-analyze user questions and automatically generate answers. The document processing system acts autonomously to interpret user interrogatories, locate relevant information, and formulate responses without requiring manual document review, thereby reducing time consumption while maintaining ease of operation.
Solution Approach 2:
The patent replaces the mechanical process of manual document review with an automated computational system. The system uses digital text processing, pattern matching, and information retrieval algorithms to substitute human cognitive effort, significantly reducing time consumption while improving operational ease through automated interactions.
2Measurement precision
If document information is presented in complex legal or technical language, then precision of information is maintained, but understanding and accessibility deteriorate
Solution Approach 1:
The system introduces an intermediary processing layer between the original document and the user. This intermediary automatically interprets complex document language, identifies relevant information in response to user questions, and presents it in an accessible format, thereby maintaining information precision while improving understandability without requiring users to directly interpret complex terminology.
3Reliability
If users must maintain working knowledge of multiple agreement requirements, then information accuracy is ensured, but complexity of management increases
Solution Approach 1:
The system enables users to obtain reliable information on-demand without requiring them to maintain working knowledge of multiple agreements. The document processing system autonomously retrieves accurate information from the relevant documents and presents it in response to specific user questions, ensuring reliability while eliminating the complexity of managing knowledge across multiple agreements.
Data Source
AI summary
A system and method of establishing a communication session is disclosed herein. A computing system receives, from a client device, a content item comprising text-based content. The computing system generates a mark-up version of the content item by identifying one or more characters in the text-based content and a relative location of the one or more characters in the content item. The computing system receives, from the client device, an interrogatory related to the content item. The computing system analyzes the mark-up version of the content item to identify an answer to the interrogatory. The computing system generates a response message comprising the identified answer to the interrogatory. The computing system transmits the response message to the client device.