Interactive Conference System for Financial Record Keeping
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Solution Overview
Problem
Current methods for customer interaction with financial institutions, such as phone calls and text-based communications, are inconvenient and lack a comprehensive record of interactions, making it difficult for customers to review discussions and correct errors.
Innovation Solution
An interactive conference system that establishes a connection between a user and a financial institution representative, allowing document sharing, editing, and recording of interactions, with features like transcription and searchable text, to provide a detailed and easily accessible record of the conference.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If traditional communication methods (phone, text) are used, then simplicity and accessibility are maintained, but comprehensive record-keeping and review capabilities are lost
Solution Approach 1:
The patent combines multiple functions (audio recording, video recording, document sharing, transcription, and storage) into a single integrated conference system. This merging allows comprehensive record-keeping without requiring separate systems for each function, thus reducing overall complexity while maintaining information completeness.
Solution Approach 2:
The system creates multiple copies of the interaction record in different formats (audio recording, video recording, text transcription, and document versions). These copies ensure information preservation and allow review from multiple perspectives, addressing the information loss problem while using established copying technologies.
2Measurement precision
If detailed records with documents and transcriptions are created, then review accuracy and error correction are improved, but storage requirements and processing time increase
Solution Approach 1:
The record is segmented into distinct components: audio recording, video recording, text transcription, and associated documents. Each component can be stored, managed, and retrieved independently. This segmentation allows the system to provide comprehensive review accuracy while enabling efficient data management through selective access to different record portions.
Solution Approach 2:
The recorded conference record serves multiple functions: it provides an accurate review of the interaction, enables error correction, serves as a reference for future communications, and can be used for training or compliance purposes. This multi-functionality justifies the comprehensive data capture while maximizing the value derived from the stored information.
3Productivity
If real-time document sharing and editing are enabled, then collaboration efficiency is improved, but system complexity and security requirements increase
Solution Approach 1:
Documents are prepared and uploaded to the system before the conference begins. This preliminary action allows the documents to be pre-processed, pre-formatted, and pre-secured within the system architecture. During the conference, participants can immediately access and edit these pre-prepared documents without delaying the collaboration, thus maintaining high productivity while managing system complexity through advance preparation.
Data Source
AI summary
Embodiments of the invention are directed to systems, methods, and computer program products for providing a record of an interactive conference, such as a video conference. The systems, methods, and computer program products determine that an operative connection has been established between a user device of a user and a system associated with a representative of a financial institution, such that the user and the representative are conducting a conference; identify a document referenced during the conference; capture at least a portion of the conference in a record; associate the document with the record; and store the record. Customers of financial institutions desire to have records of their interactions with representatives of the financial institution and the embodiments of this invention assist the customer in maintaining and organizing those records.