Interactive Digital Receipts via Resource Locator System
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Solution Overview
Problem
Current digital receipts provide limited information and are often static, failing to offer item-level details or interactive features, which restricts customer engagement and data efficiency in transactions.
Innovation Solution
The implementation of a resource locator system that allows for the transmission of itemized digital receipts, enabling customers to access detailed transaction information through a URL, reducing data transmission and bandwidth consumption while providing interactive features like dispute resolution and feedback.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If detailed itemized information is provided in digital receipts, then information completeness is improved, but data transmission volume increases
Solution Approach 1:
The patent extracts only essential transaction data elements (merchant identifier, transaction amount, timestamp) into the receipt body, while removing detailed itemized information from direct transmission. Instead, it provides references or links to access full item-level details stored separately in the merchant's system, thereby reducing data transmission volume while preserving information accessibility.
Solution Approach 2:
The patent introduces an intermediary mechanism where a compact receipt summary serves as a mediator between the transaction data and the customer. The receipt contains sufficient information for basic verification while directing customers to access detailed itemized information through external references, thus reducing direct data transmission requirements.
2Device complexity
If static receipt format is used, then simplicity is maintained, but customer engagement is reduced
Solution Approach 1:
The patent transforms the static receipt format into a dynamic one by incorporating machine-readable codes (QR codes, barcodes) that enable customers to access additional interactive content. The receipt maintains its simple physical form but gains dynamic functionality through these codes, allowing customers to engage with detailed transaction information, product details, and merchant communications via mobile devices.
Solution Approach 2:
The patent adds a digital dimension to the traditional two-dimensional paper receipt by embedding machine-readable codes that gateway to multi-dimensional digital content. This allows the receipt to provide basic information in simple format while enabling access to rich interactive content in another dimension through mobile devices or computers.
Data Source
AI summary
Computer-implemented methods and systems comprising, in examples, receiving transaction data including a customer identifier; processing a payment for the transaction; storing the transaction data in a particular storage location within a database, wherein the particular storage location is associated with the customer identifier; causing presentation, on a customer's mobile device, of a visual representation of a customized digital receipt associated with the transaction wherein the customized digital receipt includes at least a portion of the transaction data and interactive element(s) associated with actions available to the customer associated with the transaction; receiving an indication of an interaction with an interactive element, wherein the indication includes the customer identifier; based at least in part on the indication, determining that the customer intends performance of an action corresponding to the interactive element; and facilitating the action on behalf of the customer.