Interactive display kiosk
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Solution Overview
Problem
In jewelry and accessory retail, customers often feel uncomfortable trying on items and sharing preferences due to the need for face-to-face interaction with sales associates, leading to missed sales opportunities and inadequate customer data collection.
Innovation Solution
An interactive kiosk with an accessory interface portion and graphic interface portion that allows customers to try on accessories virtually or physically, detect removal of items, and display information, while collecting user data for future contact and market analysis without requiring direct human interaction.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If customers interact face-to-face with sales associates to try on jewelry and discuss preferences, then personalized service and relationship building are improved, but customer comfort and ease of operation deteriorate due to pressure and judgment concerns
Solution Approach 1:
The patent introduces a kiosk as an intermediary device between the customer and the retail business. The kiosk's accessory holder with sensors detects when accessories are removed, and the graphic interface collects customer information without requiring direct human interaction. This mediator eliminates the pressure and judgment customers feel with sales associates while still gathering necessary data.
Solution Approach 2:
The system enables customers to shop and provide information autonomously through the kiosk interface. The accessory removal detection and information collection occur without sales associate involvement, allowing customers to control their own shopping experience and information sharing at their own pace.
2Productivity
If sales associates manually track customer interactions and preferences, then personalized follow-up is improved, but time consumption and device complexity increase
Solution Approach 1:
The patent replaces the manual mechanical process of sales associates tracking customer interactions with an automated electronic system. Sensors detect accessory removal, processors analyze the data, and information is automatically transmitted to the retail business, eliminating manual record-keeping while providing more comprehensive tracking.
Solution Approach 2:
The system establishes automatic feedback loops where accessory removal triggers data collection, which is then processed and transmitted to the retail business. This automated feedback mechanism provides continuous information about customer preferences without requiring manual intervention at each stage.
3Illumination intensity
If traditional display cases are used, then accessory visibility is improved, but interactive capability and customer engagement deteriorate
Solution Approach 1:
The kiosk combines multiple functions into a single device: it displays accessories like traditional cases, detects removal through sensors, collects customer information through the graphic interface, and transmits data to the retail business. This multi-functional design maintains visibility while adding interactive capabilities that traditional display cases lack.
Data Source
AI summary
An interactive kiosk for displaying one or more accessories. The kiosk includes an accessory interface portion having: a) one or more accessory retainers configured to hold one or more accessories having one or more identifiers located thereon; b) one or more sensing devices configured to receive and/or transmit one or more identification signals to one or more identifiers to identify the presence and/or absence of one or more of the accessories from the one or more accessory retainers and relay one or more status signals; and c) one or more processors in communication with the one or more sensing devices configured to receive and analyze the one or more status signals from the one or more sensing devices.