Interactive Communication Platform for Iterative Payment Term Negotiation
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Solution Overview
Problem
Existing systems for managing payment obligations lack the ability to interactively revise terms, leading to difficulties for users in meeting their payment obligations, often resulting in delinquency and uncomfortable, impersonal resolution processes.
Innovation Solution
A computer-implemented method and apparatus that maintain user accounts with payment obligations, allowing for interactive communication sessions to iteratively propose and refine payment terms based on user confidence, ensuring updated terms are more likely to be satisfied.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If traditional impersonal meetings are used to resolve payment difficulties, then provider institutions can attempt to resolve delinquency, but the process becomes burdensome and uncomfortable for users
Solution Approach 1:
The patent introduces an interactive communication platform as an intermediary between the provider institution and the user. This platform mediates the negotiation process by facilitating structured communication, presenting payment options, and capturing user preferences without requiring direct interpersonal interaction. The platform acts as a neutral mediator that maintains professionalism while reducing the emotional burden on both parties.
Solution Approach 2:
The system enables users to participate in the resolution process through self-service interactions with the communication platform. Users can review their payment obligations, respond to proposed terms, and negotiate modifications at their own pace without being subjected to the pressure of scheduled meetings. This self-service approach empowers users while maintaining systematic oversight.
2Adaptability or versatility
If users are not provided opportunity to negotiate agreement terms, then provider institutions maintain control over obligation terms, but users experience difficulty meeting payment obligations when their situation changes
Solution Approach 1:
The patent implements a dynamic system where payment obligation terms can be adjusted based on changing user circumstances. The communication platform enables iterative negotiation where initial terms can be modified through structured interaction. This dynamic approach allows the agreement to adapt to user needs while maintaining a systematic framework for modification, rather than being static and rigid.
Solution Approach 2:
The system incorporates feedback mechanisms where user responses to proposed payment terms are captured and analyzed. The platform uses this feedback to refine and adjust payment proposals, creating a loop of continuous improvement. This feedback-driven approach ensures that final terms reflect user capacity and preferences, increasing the likelihood of successful obligation satisfaction.
3Ease of operation
If iterative communication sessions are conducted to determine user confidence, then personalized payment plans can be created, but the process requires multiple interactions
Solution Approach 1:
The system performs preliminary actions by pre-generating multiple payment plan options based on user profile data and historical information before the interactive session begins. This preparation reduces the number of iterative exchanges needed during the actual communication session, as the platform can present tailored options rather than starting from scratch. The preliminary analysis of user circumstances accelerates the personalization process.
Solution Approach 2:
The patent utilizes parameter changes by systematically varying payment plan parameters (amount, duration, timing) based on user responses during the iterative process. The platform adjusts these parameters algorithmically in response to user feedback, efficiently converging on optimal terms. This parameter-driven approach personalizes plans through structured variation rather than open-ended negotiation, reducing interaction time.
Data Source
AI summary
A method for an interactive communication session includes receiving a request regarding a commitment associated with a user; initiating an interactive communication session with a user device; generating a prompt for inclusion in the interactive communication session, the prompt including a first question regarding an expected duration of a hardship; providing the prompt in the interactive communication session such that the prompt is provided via the user device; receiving a reply to the prompt from the interactive communication session; analyzing the reply to determine a confidence of the user in satisfying a modified commitment included with the prompt; comparing the confidence to a predefined confidence threshold; iteratively repeating the receiving, analyzing, and comparing processes until a determined confidence of the user meets or exceeds the predefined confidence threshold; and transmitting an updated term for the user based on the iterative process to the user device.