Interactive Queue Communication Management System
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Solution Overview
Problem
Current communication management systems are inefficient, leading to issues such as missed follow-ups, poor calendar management, and distracted driving, particularly for professionals who rely on live interactions, with limited improvements over the past 25 years despite advancements in social media and smartphone technology.
Innovation Solution
A system and method utilizing interactive queues, a graphical user interface, and automation for managing communications, including methods for assigning, dialing, and following up on contacts, as well as providing recommendations and reducing distracted driving through game-based systems, accessible on various devices.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If traditional communication management methods are used, then basic call functions are available, but communication efficiency and workflow management deteriorate
Solution Approach 1:
The patent segments communication management into multiple interactive queues (e.g., priority queues, category-based queues) that organize contacts and communications into distinct groups. This allows users to manage different types of communications separately, improving efficiency by reducing cognitive load and enabling focused handling of high-priority items first.
Solution Approach 2:
The system performs preliminary actions by automatically categorizing incoming communications, pre-organizing contacts into queues based on predefined criteria, and preparing follow-up tasks before the user needs to act. This reduces the time required for decision-making and action execution during communication events.
2Adaptability or versatility
If more communication features are added to smartphones, then functionality improves, but ease of operation deteriorates
Solution Approach 1:
The patent implements a universal communication management system that handles multiple communication types (calls, texts, emails, social media messages) through a single unified interface with consistent queue-based organization. This multi-functional approach maintains ease of operation by presenting all communications through the same intuitive queue structure, regardless of the underlying communication medium.
Solution Approach 2:
The interactive queue system acts as an intermediary layer between the user and the complex array of communication channels and devices. It abstracts the complexity of multiple communication platforms into a unified management interface, allowing users to interact with diverse communications through consistent actions without needing to understand or manage each platform's specific interface.
3Productivity
If manual communication management is used, then device complexity remains low, but productivity deteriorates
Solution Approach 1:
The system implements self-service automation where communications are automatically routed to appropriate queues based on predefined rules, contacts are automatically categorized, and follow-up tasks are automatically generated and tracked. This automation significantly improves productivity by eliminating manual sorting and organization tasks, while the rule-based approach keeps the system structure manageable rather than requiring complex artificial intelligence.
Data Source
AI summary
Disclosed are a system and methods to enable the interactive management of incoming and outgoing communications in an automated or manual fashion.