Interactive Venue Seat Map with Social Friend Location Display
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Solution Overview
Problem
Users face difficulties in selecting desirable seats for events like concerts and sporting events when purchasing tickets online, as existing systems lack personalized preferences and social interaction features.
Innovation Solution
An interactive venue seat map system that integrates user preferences and social network data to display friends' seating locations, allowing users to make informed seat choices based on their preferences and social connections.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If a traditional venue map is provided to help customers select seats, then customers can see seating areas and their relationship to attraction areas, but the system lacks personalized preferences and social interaction features
Solution Approach 1:
The system performs preliminary actions by collecting user preference data and social connection information before the seat selection process. User profiles are created in advance with stored preferences for seating locations, and social network data is pre-retrieved to identify friends and their seating patterns, enabling personalized recommendations during the actual ticket purchase
Solution Approach 2:
The system implements feedback mechanisms by analyzing user interactions with the seat map and preference selections. The system processes user responses to preference questions and uses this feedback to refine seat recommendations. Social feedback is also incorporated by considering where friends have chosen to sit in similar events, creating a feedback loop that improves personalization accuracy
2Ease of operation
If an interactive seat map displaying friends' locations is implemented, then users can make informed decisions based on social connections, but the system complexity increases
Solution Approach 1:
The system introduces an intermediary layer between the user and the seat map display. A recommendation engine acts as the intermediary, processing complex data from multiple sources including user preferences, social network information, and venue characteristics. This intermediary translates raw data into simplified visual indicators on the seat map, such as highlighting seats where friends are sitting or applying color codes based on preference matching, thereby maintaining ease of operation while handling system complexity in the background
Solution Approach 2:
The system segments the seat map display into multiple functional layers or zones. Different areas of the map can display different information types simultaneously - for example, one layer shows traditional seating area boundaries, another layer highlights friends' locations, and a third layer indicates preference-matched seats. This segmentation allows the interface to present complex information in an organized, manageable way that doesn't overwhelm the user
Data Source
AI summary
Methods and systems provide an interactive venue seat map that shows where a user's contacts or friends are sitting to help the user select seats when purchasing tickets for an event, such as a concert or sporting event. The tickets can be purchased from an online ticket seller, such as StubHub, Inc. Information regarding where the friends are sitting can be obtained from a ticker server of the online ticket seller, a social network, or a list of contacts. The interactive venue map can show the seats or sections where the friends are sitting using photos of the friends. The user can use the map to determine which seats the user would like to purchase.