Internet Device Queuing System for Real-Time Service Coordination
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Solution Overview
Problem
Current systems lack efficient and coordinated methods for real-time service request management and delivery of physical units across multiple Internet-capable devices and locations, particularly in regulated industries like cannabis, where customer access and inventory management are complex due to regulatory constraints.
Innovation Solution
A system utilizing Internet-capable devices and cloud-based servers for real-time communication and data management, allowing customers to search, compare, and reserve products across multiple locations, with inventory management and staff assignment facilitated through a centralized platform, ensuring compliance with regulations.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If manual queuing and reservation management is used at physical locations, then device complexity is reduced, but service efficiency and real-time coordination deteriorate
Solution Approach 1:
The patent replaces manual mechanical queuing systems with an electronic communication system using Internet-capable devices. Customers use mobile devices to request service and make reservations, eliminating the need for physical queuing. The system automatically manages queues through electronic communication between customer devices, business devices, and cloud servers, significantly improving service efficiency while the complexity is managed through standardized software protocols.
2Loss of time
If real-time communication across multiple devices and locations is implemented, then coordination efficiency improves, but information management complexity increases
Solution Approach 1:
The patent introduces cloud-based servers as intermediaries to manage real-time communication between multiple Internet-capable devices across different locations. The servers receive service requests from customer devices, coordinate with business devices at various locations, and manage queue information centrally. This intermediary architecture enables efficient real-time coordination while abstracting the communication complexity into standardized server-client interactions.
Solution Approach 2:
The system uses universal Internet-capable devices (smartphones, tablets, computers) that can function as both customer interface and business interface depending on context. The same device type serves multiple purposes: placing reservations, receiving notifications, providing location data, and managing queue status. This multi-functionality reduces the need for specialized hardware while enabling comprehensive real-time coordination.
3Loss of information
If centralized inventory management across multiple locations is implemented, then inventory visibility improves, but data synchronization complexity increases
Solution Approach 1:
The patent implements a feedback mechanism where business devices at each location continuously report inventory status and service availability to cloud servers. The servers aggregate this information and provide real-time updates to customer devices. This feedback loop ensures all participants have current inventory visibility while the centralized server architecture manages data synchronization automatically, reducing the perceived complexity for individual users.
4Speed
If automated queue management system is implemented, then service delivery speed improves, but system implementation complexity increases
Solution Approach 1:
The patent enables customers to perform preliminary actions by placing reservations and requesting service in advance through their Internet-capable devices. The system automatically queues these requests and prepares for service delivery before the customer arrives. This preliminary action eliminates waiting time upon arrival while the automated queue management handles the complexity of scheduling and coordination in the background.
Data Source
AI summary
Among other things, a central server maintains information representative of requests communicated through the Internet from devices at request locations. Each of the requests represents a proposed reservation for services to be managed by devices at delivery locations.