Interpreter Video Call Joining for Multilingual Telehealth Access
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Solution Overview
Problem
Patients may face difficulties in setting up video calls with healthcare providers due to language barriers and technical proficiency issues, leading to inefficient communication.
Innovation Solution
A method is introduced to add a language interpreter to video calls by providing a link that allows users to join without security credentials, and enabling healthcare providers to easily integrate a language interpreter into the call through a network architecture involving authentication, messaging, and video servers.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If patients use traditional video call setup methods requiring security credentials, then call security is maintained, but setup complexity and time increase for patients with limited technical proficiency
Solution Approach 1:
The system enables patients to join video calls through automated link distribution and self-service authentication. Healthcare providers generate meeting links that patients can access without manual credential verification, allowing patients to independently join calls without technical assistance while maintaining security through backend authentication mechanisms.
Solution Approach 2:
The patent introduces an intermediary meeting link system that mediates between the healthcare provider's initiation and the patient's joining. The link serves as an intermediary credential that simplifies the patient's entry process while maintaining security, eliminating the need for patients to directly handle complex authentication sequences.
2Reliability
If language interpreters are not integrated into video calls, then call simplicity is maintained, but communication effectiveness deteriorates for patients with language barriers
Solution Approach 1:
The system performs preliminary actions by automatically identifying language needs and procuring interpreter services before the video call begins. The healthcare provider specifies language requirements during scheduling, and the system proactively arranges interpreter availability, ensuring communication effectiveness is established before the actual consultation occurs.
Solution Approach 2:
The video call system is enhanced with multi-functionality to accommodate diverse communication needs. The same platform that handles standard video calls also integrates language interpretation capabilities, allowing a single system to serve both simple and complex communication scenarios without requiring separate specialized tools.
3Adaptability or versatility
If language interpreters are added to video calls, then communication accessibility improves, but system complexity increases
Solution Approach 1:
Language requirements are identified and interpreter services are arranged in advance during the scheduling phase. This preliminary action allows the system to prepare interpretation resources before the actual call, reducing the complexity burden during the live interaction while maintaining high adaptability to different language needs.
Solution Approach 2:
The system introduces intermediary components that facilitate interpreter integration without burdening the core video call infrastructure. These intermediary layers handle the complexity of interpreter coordination, allowing the main call system to remain relatively simple while still achieving high adaptability to various language requirements.
Data Source
AI summary
A method and system for adding a language interpreter to a video call between a healthcare provider and a patient is provided. The method includes initiating the video call between a healthcare provider device and a patient device. Communication information of a language interpreter device can be received and used to call the language interpreter device. The language interpreter device may be added to the video call to allow the language interpreter to facilitate communication between the healthcare provider and the patient. Other embodiments are described and claimed.