IP Device Health Check Install State Comparison
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Solution Overview
Problem
The increasing complexity of IPTV services and variability in customer configurations complicate installation health checks, problem detection, and repair, necessitating a method to utilize installation health check data for diagnosis and repair.
Innovation Solution
A method and system for performing an IP-based device health check that initiates a health check at a customer location, stores the results as an install state, and compares it to a current state to identify differences, facilitating problem diagnosis and repair by storing and comparing install and current states.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If installation health checks are performed for IPTV services, then service quality verification is improved, but the complexity of the health check process increases due to communication requirements and configuration variability
Solution Approach 1:
The patent captures the install state immediately after installation before any changes occur. This preliminary capture of the baseline state allows for future comparisons to identify what has changed, simplifying the diagnostic process by having the reference state already recorded and stored for later analysis.
Solution Approach 2:
The patent creates a digital copy of the install state by capturing and storing diagnostic data, configuration parameters, and system state information at the time of installation. This copied state is stored in a database and can be retrieved later for comparison, eliminating the need to physically revisit the site for baseline measurements.
2Productivity
If health check data is captured and stored for later comparison, then problem diagnosis efficiency is improved, but data storage and management requirements increase
Solution Approach 1:
The patent extracts only the essential diagnostic data, configuration parameters, and state information needed for future comparison. By selectively capturing and storing only the relevant install state parameters rather than all possible system data, the storage requirements are minimized while maintaining diagnostic effectiveness.
3Loss of time
If install state is captured and compared to current state, then time required for problem detection and repair is reduced, but the system requires more sophisticated data comparison and analysis capabilities
Solution Approach 1:
The patent implements a feedback mechanism where the current state is compared against the stored install state, and the differences are analyzed to provide diagnostic information. This automated feedback loop continuously monitors system state changes and provides actionable insights, reducing the need for manual analysis and accelerating problem detection and repair.
Data Source
AI summary
Methods, systems and computer program products provide an IP based device health check. The methods include initiating a health check to be performed at a customer location. The results of the health check are received and stored as an install state. A current state that was created in response to a diagnostic test executed at the customer location is received. The install state is compared to the current state to identify differences between the install state and the current state.