Enterprise Issue Detection and Handling System
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Solution Overview
Problem
Enterprise-level computer systems face challenges in detecting and handling issues across different devices without manual intervention, as existing systems rely heavily on support personnel to identify and resolve errors, leading to inefficiencies and delays.
Innovation Solution
A system that maintains issue definitions and solution definitions to autonomously detect issues, provide issue detection logic to devices, collect and analyze issue detection information, and perform operations to handle determined issues, such as restarting services or correcting data, with the ability to notify users and update definitions as needed.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If manual intervention by support personnel is used to detect and resolve errors, then issue resolution can be performed with simple detection mechanisms, but system productivity decreases and response time increases
Solution Approach 1:
The system enables devices to autonomously detect issues using provided detection logic and automatically resolve issues by executing solution definitions without requiring manual intervention from support personnel, thereby improving productivity while increasing automation extent
Solution Approach 2:
The system collects issue detection information from devices, processes it through issue definitions to determine actual issues, applies solution definitions to resolve issues, and notifies users of the resolution, creating a closed-loop feedback system that automates the entire issue management workflow
2Loss of time
If automated issue detection and handling is implemented, then system productivity and response time improve, but device complexity increases due to additional detection logic and processing mechanisms
Solution Approach 1:
The system extracts the complex detection and resolution logic from individual devices and centralizes it in issue definitions and solution definitions stored on the server, allowing devices to remain simple while the system as a whole achieves automated, rapid issue management
Solution Approach 2:
The system introduces issue definitions and solution definitions as intermediary layers between devices and support personnel, enabling automated issue detection and resolution without requiring complex native logic in each device, thus reducing individual device complexity while maintaining system-wide automation
Data Source
AI summary
Issue detection and handling technology in which issue definitions that enable detection of issues at different devices of an enterprise level system that operate different applications are maintained. Solution definitions that relate to resolving issues detected based on the issue definitions are also maintained. Issue detection logic based on the issue definitions is provided to each of the different devices of the enterprise level system. Issue detection information collected based on the issue detection logic is received from at least one of the different devices of the enterprise level system. Based on the issue detection information, an issue at the at least one device is determined. A solution definition related to resolving the determined issue is accessed from the solution definitions. Based on the accessed solution definition, an operation directed to handling the determined issue is performed.