Issue Management System for Network Device Reliability
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Solution Overview
Problem
Network devices in computing environments generate numerous issues, leading to resource overload and potential downtime for management stations, as they handle alerts and events from multiple network clouds, causing inefficiencies and reliability issues.
Innovation Solution
An issue management system that intercepts issues from network devices, determines if solutions exist in a repository, and communicates them directly to the affected network clouds, reducing the burden on management stations by only forwarding unsolved issues.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If management stations handle all issues from network devices, then complete issue management is achieved, but resource overload and downtime occur
Solution Approach 1:
The patent segments the issue management function by introducing an issue management system that intercepts issues before they reach the management station. This system divides the workload by handling solvable issues independently and only forwarding unsolved issues to the management station, thereby preventing resource overload and maintaining station availability.
Solution Approach 2:
The issue management system acts as an intermediary component between network devices and the management station. It receives issues from network devices, determines whether solutions exist in the repository, and either resolves them locally or relays them to the management station, thus protecting the management station from being overwhelmed.
2Productivity
If all issues are forwarded to management station, then comprehensive monitoring is maintained, but resource utilization decreases and downtime increases
Solution Approach 1:
The system performs preliminary actions by checking the solution repository before issues reach the management station. By determining in advance whether a solution exists and applying it immediately, the system resolves issues faster and reduces the time issues remain unresolved, thereby minimizing downtime.
3Ease of operation
If issue management system handles issues locally, then workload on management station is reduced, but system complexity increases
Solution Approach 1:
The issue management system performs multiple functions: intercepting issues from network devices, querying the solution repository, determining solution availability, communicating solutions to network clouds, and relaying unsolved issues to the management station. This multi-functionality consolidates complexity into a single dedicated system rather than distributing it across multiple components.
Data Source
AI summary
Examples described herein relate to method and an issue management system for handling issues reported from network devices. The issue management system may receive an issue from a network device of a plurality of network devices arranged in one or more computing environments. The issue management system may determine whether there exists a solution corresponding to the issue in a solution repository based on the issue and a knowledge base. Further, in response to determining that there exists the solution corresponding to the issue, the issue management system may communicate the solution to a computing environment of the one or more computing environments that hosts the network device reporting the issue. Alternatively, if there exists no solution corresponding to the issue, the issue management system may relay the issue to a management station for the management station to address the issue.