Issue Tracking System Automates Remote File Retrieval
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Solution Overview
Problem
The conventional bug reporting process is inefficient due to the back-and-forth interaction between bug reporters and assignees, leading to delays in resolving software application errors, which can consume excess resources and cause miscalculations, impacting critical infrastructure and society.
Innovation Solution
An issue tracking system that receives error resolution requests, connects to remote servers using configuration information, retrieves relevant files, and grants access to assignee devices, bypassing the need for manual information exchange and reducing delays.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If manual back-and-forth interaction is used between bug reporters and assignees, then information can be exchanged, but the bug resolution process experiences delays and consumes excess resources
Solution Approach 1:
The system enables self-service by allowing the issue tracking system to automatically connect to the remote server, retrieve files, and grant access to assignees without requiring manual intervention from bug reporters. This eliminates the back-and-forth interaction while maintaining complete information transfer.
Solution Approach 2:
The system performs preliminary actions by automatically collecting and preparing all necessary files and information before the assignee needs them. The issue tracking system proactively retrieves files from the remote server and makes them available, so no delayed requests or follow-up communications are needed.
2Reliability
If manual information collection is performed by assignees, then bug data can be gathered, but the process becomes inefficient and resource-intensive
Solution Approach 1:
The system performs self-service by automatically retrieving files and bug data from the remote server without requiring assignees to manually collect information. The issue tracking system handles the entire data collection process autonomously, maintaining data accuracy while dramatically improving efficiency.
Solution Approach 2:
The issue tracking system acts as an intermediary between the remote server and the assignee. It automatically connects to the remote server, retrieves necessary files, and grants access to the assignee, eliminating the need for manual information collection while ensuring data accuracy through systematic retrieval processes.
3Productivity
If automated file retrieval is implemented, then bug resolution speed increases, but system complexity increases
Solution Approach 1:
The issue tracking system performs multiple functions: it tracks issues, connects to remote servers, retrieves files, manages permissions, and notifies assignees. By consolidating these diverse functions into a single multi-functional system, the patent achieves high automation productivity without proportionally increasing overall system complexity.
Data Source
AI summary
A system and method for allowing an assignee to rapidly collect data about a bug/error that is associated with the execution of a software application on a computing device. The method includes including receiving, from a client device, a request to resolve an error associated with an execution of an application on a remote server. The request includes configuration information for connecting to the remote server and an identifier to a component of the application. The method includes determining one or more files associated with the component of the application. The method includes establishing a connection to the remote server using the configuration information. The method includes retrieving the one or more files from the remote server via the connection. The method includes granting, to an assignee device, access to the one or more files that were retrieved from the remote server.