Issue Tracking System Object Association Segmentation
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Large issue tracking systems face difficulties in identifying and managing relationships between issues and objects, making it challenging to efficiently track and allocate resources and workflow across various projects and services.
Innovation Solution
A computer-implemented method for an issue tracking system that includes a data structure for defining objects related to products or services and issues, allowing users to create and associate issues with specific categories and objects, and displaying relationships between issues through a user interface, enabling better resource allocation and workflow tracking.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Quantity of substance
If the issue tracking system handles a large number of issues for various projects and services, then the system's capacity to track issues increases, but the difficulty to identify and manage relationships between issues and objects increases
Solution Approach 1:
The patent segments the issue tracking system into distinct components: issues are divided by category (incident, change request, etc.), and relationships are segmented through structured association with objects. This segmentation allows the system to handle large numbers of issues while maintaining manageable relationship structures through categorical organization and object-based linking.
Solution Approach 2:
The patent introduces objects as intermediary entities that mediate relationships between issues. Instead of directly linking issues to each other, issues are associated with objects (services, products, infrastructure), which serve as intermediaries. This intermediary layer simplifies relationship management by providing a structured namespace for associations.
2Loss of information
If the issue tracking system displays detailed information about issues and their relationships, then the information completeness improves, but the user interface complexity increases
Solution Approach 1:
The user interface is segmented into modular components that display different aspects of issue information separately. The patent shows indicia for different relationship types (service relationships, infrastructure relationships) as distinct visual elements, allowing comprehensive information display without overwhelming the interface with a single complex view.
Solution Approach 2:
The patent employs visual indicators and indicia to represent different types of relationships between issues and objects. These visual cues (different icons, colors, or symbols for different relationship types) allow users to quickly distinguish between various relationship categories without requiring complex interface interactions or detailed text descriptions.
Data Source
AI summary
Described herein are computer implemented methods and apparatus for providing an issue tracking system. The issues of the issue tracking system are associable with objects. The issues are in categories or are of types. Depending on at least one of the associations with objects and the categorisation or type, the issue tracking system provides the user with indicia representing the association of issues with a common object.