IT Infrastructure Action Graphs for Automated Remediation Planning
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Solution Overview
Problem
Existing IT Service Management (ITSM) systems face challenges in integrating multiple alerts, reporting, and tracking actions across diverse systems, leading to inefficiencies, incorrect prioritization, and resource misallocation, which can result in service outages and client dissatisfaction.
Innovation Solution
A method and system that utilizes program code to extract atomic actions from a data source, map them to recommended actions, generate directed graphs and matrices, and filter for a best improvement plan, automatically implementing and monitoring the plan to optimize IT infrastructure.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If manual IT infrastructure management is used, then flexibility and control are maintained, but productivity is low and errors occur
Solution Approach 1:
The system performs self-diagnosis and self-remediation by automatically detecting infrastructure issues, generating improvement plans, and executing remediation actions without human intervention. The automated IT infrastructure management system monitors itself and manages its own operations, eliminating manual labor while handling complex multi-vendor environments.
Solution Approach 2:
Manual mechanical processes of IT infrastructure management are replaced with an automated computational system that uses processors to extract atomic actions, generate improvement plans, and execute remediation. The system substitutes human operators with an algorithmic approach that processes infrastructure data and automatically implements improvements.
2Productivity
If automated remediation is implemented, then productivity increases, but reliability may decrease due to automation errors
Solution Approach 1:
The system generates improvement plans in advance and obtains approvals before executing remediation actions. By preparing remediation plans beforehand and requiring stakeholder approval, the system ensures that automated actions are pre-validated and aligned with service stability requirements, reducing the risk of erroneous automated changes.
Solution Approach 2:
The system continuously monitors infrastructure health and provides feedback loops that allow for validation of remediation outcomes. The automated management system tracks the effects of implemented improvements and can adjust future actions based on observed results, ensuring reliability through continuous monitoring and adaptive control.
3Measurement precision
If comprehensive system monitoring is performed, then measurement precision improves, but device complexity increases
Solution Approach 1:
The monitoring system breaks down complex infrastructure monitoring into atomic actions that can be independently extracted and managed. By segmenting the monitoring process into discrete, manageable units, the system achieves comprehensive coverage without becoming unmanageably complex, allowing precise measurement of individual infrastructure components.
Solution Approach 2:
The automated management system serves multiple functions: it monitors infrastructure health, extracts atomic actions, generates improvement plans, and executes remediation. This multi-functional approach consolidates various monitoring and management tasks into a single universal system, reducing overall complexity while maintaining comprehensive measurement precision.
4Loss of information
If manual action tracking is used, then ease of operation is maintained, but loss of information increases
Solution Approach 1:
Manual tracking of infrastructure actions is replaced with an automated system that programmatically extracts, records, and tracks all atomic actions. The automated management system eliminates human error in action tracking while maintaining operational simplicity through systematic data collection and reporting mechanisms.
Solution Approach 2:
The system creates digital copies and records of all infrastructure actions and improvements. By systematically documenting each atomic action and remediation step, the system preserves complete information about infrastructure changes without requiring manual tracking, ensuring no information is lost while maintaining operational efficiency.
Data Source
AI summary
A method, computer program product, and system include a processor(s) that obtains extracts, from a data source, atomic actions. The processor(s) traverses the atomic actions to identify one or more recommended actions. The processor(s) maps the recommended actions to the atomic actions by associating at least one atomic action with an expected improvement level from the data source. The processor(s) generates at least one directed graph based on the mapping. The processor(s) utilizes the matrix to filter the recommended actions, into a best plan nomination.