Automated IT Change Management System for Risk Evaluation
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Solution Overview
Problem
Large enterprises face cumbersome and inaccurate processes for managing changes to their IT resource configurations, which can lead to labor-intensive searches through text-based records and difficulties in predicting the impact of changes.
Innovation Solution
A system that facilitates the gathering and storing of information about proposed and past changes to IT resources, using this data to evaluate the risk and impact of proposed changes through historical data analysis, neural networks, and automated databases, enabling proactive management and coordinated change planning.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If labor-intensive manual processes are used to search through text-based records for change information, then comprehensive data gathering is possible, but productivity is reduced and time is lost
Solution Approach 1:
The patent replaces manual mechanical searching through text-based records with an automated computer-based system that queries databases and retrieves change information electronically, eliminating the need for labor-intensive manual processes while maintaining comprehensive data gathering capabilities
Solution Approach 2:
The patent introduces an automated change management system as an intermediary between the need for change information and the databases containing that information, automatically retrieving and presenting relevant data without requiring manual intervention to search through records
2Loss of information
If historical data from multiple disparate databases is gathered manually, then complete change information is obtained, but the complexity of the process increases
Solution Approach 1:
The patent creates a universal automated change management system that can access and retrieve information from multiple disparate databases through a single unified interface, eliminating the need for separate manual processes for each database while obtaining complete change information
Solution Approach 2:
The automated system acts as an intermediary that handles the complexity of querying multiple disparate databases, translating user requests into appropriate database queries and presenting integrated results, thereby hiding the process complexity from users while maintaining complete information retrieval
3Device complexity
If past states of the system are not documented, then the system is simpler to maintain, but the ability to predict the impact of changes is reduced
Solution Approach 1:
The patent implements automated documentation of past system states and change histories before changes are made, capturing configuration information and change details in databases, which enables reliable impact prediction for future changes while maintaining systematic organization that simplifies maintenance
Solution Approach 2:
The patent creates a feedback mechanism where past change outcomes and system states are automatically recorded and stored, providing historical data that feeds into impact analysis for proposed changes, thereby improving reliability of predictions while maintaining organized documentation that simplifies system maintenance
Data Source
AI summary
System and method for facilitating the implementation of changes to the configuration of resources in an enterprise. Embodiments of the present invention facilitate the use of historical information about an enterprise's IT configuration to evaluate the risk and impact of proposed changes. Risk can be evaluated using a success history for an organization within the enterprise that is responsible for the proposed change, or by applying a neural network to the historical data to detect recognizable patterns in the historical data. A risk evaluation can take into account sensitivity of the change to dates assigned on a change calendar, based on sensitivity dates gathered from the historical data. Historical data can be maintained and provided by a configuration database.