Closed-Loop IT Remediation with User Approval Workflow
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Solution Overview
Problem
Data centers face challenges in detecting and automatically remediating changes in their environment without causing unnecessary disruptions, as existing automation tools often act on invalid data, leading to potential data unavailability and customer issues.
Innovation Solution
A closed-loop information technology remediation process that detects state changes, allows users to approve or decline remediation actions, and provides an end-to-end remediation capability, ensuring that only approved actions are executed, thereby preventing unintended disruptions.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If automation tools are used to detect and remediate changes in data center environment, then productivity and response speed are improved, but reliability deteriorates due to acting on invalid data from temporary changes
Solution Approach 1:
The system performs preliminary actions by detecting state changes and creating remediation events before actual remediation occurs. These events are held in a pending state, allowing for user approval or decline before execution, thus preventing premature remediation on temporary changes while maintaining readiness for quick action when needed.
Solution Approach 2:
The system implements feedback mechanisms where users can review detected state changes and provide approval or decline feedback before remediation actions are executed. This feedback loop ensures that automated remediation only proceeds when appropriate, preventing actions on temporary changes while maintaining high productivity for legitimate issues.
2Productivity
If automated remediation is implemented without user approval, then productivity is improved through immediate action, but device complexity increases due to need for intervention mechanisms
Solution Approach 1:
The system enables self-service automation where remediation events are automatically detected, created, and prepared for execution. The workflow engine automatically manages event lifecycle including creation, status tracking, and execution upon approval, reducing the need for manual intervention while maintaining controlled complexity through standardized processes.
3Measurement precision
If monitoring tools are used to detect anomalies, then measurement precision is improved, but loss of time occurs as tools only report issues without facilitating remediation
Solution Approach 1:
The system merges monitoring and remediation functions into a unified closed-loop system. The workflow engine integrates anomaly detection, event creation, user approval workflows, and remediation execution into a single cohesive process, eliminating the time loss associated with separate reporting and remediation tools while maintaining precise anomaly detection.
Data Source
AI summary
Described embodiments provide systems and methods for providing closed-loop Information Technology (IT) issue remediation. At least one host state change is discovered. Events to be generated and persisted as a result of discovering the at least one host state change are calculated. The events are sent to a user for approval by the user or to be declined by the user. For each event one of an approval of the event or a rejection of the event is received. A workflow is executed for the approval or rejection of the event.