IT Service Agreement Fitness Evaluation via Throughput Distribution
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Solution Overview
Problem
Current methods for evaluating agreements between IT service providers and customers lack efficiency in determining whether agreements are suitable for meeting business process needs, particularly in complex service environments with multiple stakeholders and dynamic requirements.
Innovation Solution
A method that involves obtaining a workflow model comprising atomic processes with throughput distributions, determining an overall throughput distribution, and assessing whether the agreement is fit based on this distribution, allowing for the evaluation of stochastic business processes and the identification of suitable agreements for service management.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If traditional evaluation methods are used for IT service agreements, then the evaluation process is simple, but the accuracy and reliability of determining agreement suitability is insufficient
Solution Approach 1:
The patent replaces traditional mechanical/manual evaluation methods with a computational model that uses throughput distributions and stochastic process analysis. This substitution enables more precise and reliable evaluation of agreement suitability by leveraging mathematical models and automated calculations rather than manual assessment.
Solution Approach 2:
The patent introduces throughput distribution as a key parameter for evaluating business processes. By changing the evaluation parameter from simple static metrics to dynamic throughput distributions, the system achieves higher measurement precision in determining whether agreements are suitable for meeting business process requirements.
2Reliability
If detailed workflow analysis is performed to evaluate agreements, then the reliability of evaluation improves, but the time and computational resources required increase
Solution Approach 1:
The patent performs preliminary analysis by calculating throughput distributions for individual atomic processes before evaluating the overall business process. This preliminary action breaks down the complex evaluation into manageable steps, improving reliability while managing computational time through systematic decomposition.
Solution Approach 2:
The patent segments the business process into atomic processes and evaluates each independently to determine throughput distributions. This segmentation allows for more reliable bottom-up evaluation while reducing the computational burden by handling smaller, independent units rather than analyzing the entire complex process at once.
3Adaptability or versatility
If static evaluation methods are used, then the ease of operation is high, but the adaptability to dynamic business requirements is poor
Solution Approach 1:
The patent introduces dynamic evaluation by using throughput distributions that can capture varying performance characteristics under different conditions. This dynamic approach allows the evaluation method to adapt to changing business requirements and stochastic variations in process performance, moving beyond static threshold-based assessments.
Data Source
AI summary
The exemplary embodiments of the invention provide computer programs, methods, apparatus and systems that describe techniques providing improved evaluation of business processes based on considerations such as throughput and/or parallelization. As a non-limiting example, such techniques may be useful for evaluating agreements between entities, such as service level agreements between a service provider and another entity (e.g., a supplier or customer of the service provider), for example. In one exemplary embodiment of the invention, a method includes: obtaining a workflow model having a plurality of atomic processes, each atomic process having a distribution of throughput; determining an overall distribution of throughput for the workflow model using the distributions of throughput of the atomic processes; and outputting a determination of whether an agreement relating to the workflow model is fit based on the determined overall distribution of throughput.