IT Service Analysis Device for Damage Assessment

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Solution Overview

Problem

Conventional methods for formulating business continuity plans struggle to accurately assess damage situations and select appropriate countermeasures during IT system incidents, often leading to erroneous decisions due to the complexity of causal relationships between IT system failures and service disruptions.

Innovation Solution

An analysis device that stores service procedures, support systems, and function associations, using status determination checklists to determine normalcy through logical combinations, and includes sections to assess service function and activity normalcy based on failure information.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Measurement precision

If conventional manual analysis procedures are used to assess damage situations and select countermeasures, then extensive knowledge and experience are required, but the analysis becomes time-consuming and prone to human bias and errors

Engineering Contradiction:

Improveaccuracy of damage assessmentVSAvoidtime required for analysis

Core Design Contradiction:

Measurement precisionVSLoss of time

Solution Approach 1:

The patent replaces manual mechanical analysis processes with an automated information processing system that uses computers to perform damage assessment and countermeasure selection, eliminating human time constraints and reducing subjective bias while maintaining or improving accuracy

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

Solution Approach 2:

The system enables self-service analysis by automatically processing incident information, determining damage situations, and selecting countermeasures without requiring extensive human knowledge or experience, making the capability accessible to ordinary operators

Inventive Principle:

Principle #25Self-service

2Measurement precision

If manual analysis is performed by personnel with extensive knowledge and experience, then accurate damage assessment can be achieved, but the process requires enormous amounts of time and specialized expertise

Engineering Contradiction:

Improveaccuracy of causal relationship derivationVSAvoidcomplexity of information processing requirements

Core Design Contradiction:

Measurement precisionVSDevice complexity

Solution Approach 1:

The patent introduces an intermediary computer system that acts as a bridge between incident data and damage assessment conclusions, processing information through structured procedures to derive causal relationships without requiring human operators to possess complex analytical expertise

Inventive Principle:

Principle #24Intermediary (Mediator)

Solution Approach 2:

The analysis process is segmented into distinct automated steps: incident information acquisition, damage situation determination, causal relationship derivation, and countermeasure selection, allowing each function to be processed independently by the computer system

Inventive Principle:

Principle #1Segmentation

3Ease of operation

If human operators perform causal relationship analysis, then their desired causal relationships may bias the results, leading to omission of relevant causal relationships or erroneous evaluation of their magnitude

Engineering Contradiction:

Improvesimplicity of analysis processVSAvoidobjectivity of causal relationship evaluation

Core Design Contradiction:

Ease of operationVSMeasurement precision

Solution Approach 1:

The patent replaces human subjective analysis with automated computer-based processing that objectively evaluates causal relationships based on incident data and structured procedures, eliminating personal bias while maintaining operational simplicity

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

Solution Approach 2:

The system incorporates feedback mechanisms where incident information is continuously processed and compared against established procedures and data, allowing the system to objectively determine causal relationships and adjust assessments based on evidence rather than human preference

Inventive Principle:

Principle #23Feedback

Data Source

PatentUS11768730B2Analyzing device, analyzing method, and analyzing program

Publication Date: 2023.09.26 NIPPON TELEGRAPH & TELEPHONE CORP

AI summary

A storage unit (14) stores a service procedure constituting business, a service support system used in the service procedure, and a service function constituting the service support system in association with each other, and stores a status determination checklist in which a plurality of conditions for determining whether the service procedure, the service support system, and the service function are normal are represented by a logical combination. A service function determination section (15d) determines whether a service function corresponding to the service support system is functioning normally, by using failure information of a service support system and the status determination checklist. When it is determined that the service function is not functioning normally, a service activity determination section (15e) determines whether a service procedure corresponding to the service function is normally executed, by using the status determination checklist.