IVR-Based Application Configuration System
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Solution Overview
Problem
Configuring applications on servers is complex, time-consuming, and often requires skilled technicians to be present on-site, with users relying on manuals and internet searches for troubleshooting, limiting flexibility and efficiency.
Innovation Solution
A system and method utilizing an interactive voice response (IVR) module to generate configuration files, which includes an analyzing module to determine missing information and a configuration-file generation module to create a complete set of instructions, enabling users to configure applications remotely using their own devices, even without a network connection, through semantic web technology.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Manufacturing precision
If skilled technicians are used to configure applications manually, then configuration accuracy is improved, but labor cost and time consumption increase
Solution Approach 1:
The system enables self-service configuration by allowing users to configure applications independently through automated voice-guided interactions. The IVR module guides users through configuration steps, automatically generates configuration files, and applies settings without requiring skilled technicians, thereby reducing both time consumption and labor costs while maintaining configuration accuracy.
Solution Approach 2:
The patent replaces manual mechanical configuration processes with an automated electronic system. The IVR module, configuration file generation module, and application configuration module work together to automatically generate and apply configuration files, substituting the manual mechanical process of technicians physically configuring applications with an automated electronic configuration system.
2Reliability
If users remain on-site during configuration, then direct session with administrative components is ensured, but flexibility and productivity are reduced
Solution Approach 1:
The patent introduces an intermediary configuration file that bridges the user and the application's administrative components. Instead of requiring users to maintain a direct session with the application, the system generates a configuration file that contains all necessary settings and instructions, which can then be applied to configure the application remotely, eliminating the need for on-site presence while ensuring reliable configuration.
Solution Approach 2:
The system performs preliminary actions by generating the complete configuration file before the actual application configuration occurs. The IVR module collects all necessary information, the configuration file generation module creates the configuration file with all required settings, and this prepared configuration file is then used to configure the application, allowing users to work remotely without needing to be present during the configuration process.
3Manufacturing precision
If manual configuration with visual APIs is required, then precise control is achieved, but ease of operation deteriorates
Solution Approach 1:
The patent replaces manual interaction with visual APIs with voice-based interaction through the IVR module. Users speak their configuration requirements, and the system automatically processes these voice inputs, generates the appropriate configuration file, and applies the settings. This substitution of visual API interaction with voice recognition and automated processing maintains precise configuration control while dramatically improving ease of operation.
Solution Approach 2:
The system provides self-service configuration by automatically generating configuration files based on user inputs without requiring users to manually navigate complex visual APIs. The IVR module guides users through simple voice prompts, the system processes the information, generates the configuration file automatically, and applies the settings, making the entire process user-friendly while maintaining configuration precision.
4Reliability
If repetitive actions are performed during configuration, then configuration completeness is ensured, but time and effort increase
Solution Approach 1:
The patent ensures continuity of useful action by implementing an automated configuration file generation and application process. Once the IVR module collects the necessary information, the configuration file generation module continuously processes this data and generates the complete configuration file, which is then automatically applied to the application. This continuous automated process ensures configuration completeness without requiring users to perform repetitive manual actions, significantly reducing the time and effort required.
Solution Approach 2:
The system replaces repetitive manual configuration actions with automated electronic processes. The configuration file generation module automatically creates the complete configuration file based on user inputs, and the application configuration module automatically applies these settings to the application, eliminating the need for users to perform repetitive manual configuration tasks while ensuring complete and accurate configuration.
5Reliability
If users need administrative credentials for configuration, then security is improved, but ease of operation worsens
Solution Approach 1:
The patent introduces an intermediary configuration file that serves as a secure bridge between users and administrative components. Users provide their administrative credentials during the IVR interaction, the system securely processes this information to generate the configuration file, and then applies the settings. This intermediary process maintains security by securely handling credentials while improving ease of operation by allowing remote configuration without requiring users to physically access administrative interfaces.
Data Source
AI summary
A configuration-file generation system for generating a configuration-file to configure an application for an enterprise is provided. The configuration-file generation system includes an IVR module for enabling a user to verbally interact with the configuration-file generation system. The configuration-file generation system further includes an analyzing module for analyzing and querying any information missed by the user. The configuration-file generation system further includes a suggestion module for searching and suggesting possible options corresponding to the missing information with the help of semantic web technology and with an experience database. The configuration-file generation system further includes a configuration-file generation module for generating a configuration-file based on available information received from the user. The configuration-file may then be passed to an application configuration module for configuring the application as required.