IVR to Business App Interface via Native Code
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Solution Overview
Problem
Interactive voice response (IVR) systems face challenges in seamlessly integrating with business applications, particularly in handling requests and data exchange, which affects performance and functionality.
Innovation Solution
The method involves interfacing an IVR system with a business application using a shared memory mechanism, allowing C functions to post and retrieve requests, and utilizing a Java native interface to execute native code, supporting both blocking and non-blocking requests, and improving performance by avoiding interpreted Java code execution.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If interpreted Java code is used for business application interface, then compatibility and ease of integration are improved, but execution performance deteriorates
Solution Approach 1:
The patent introduces a native interface layer as an intermediary between the Java business application and the IVR system. This native interface translates Java method calls into native code execution, maintaining the ease of Java integration while achieving native-level performance for critical operations.
2Reliability
If blocking requests are used for data exchange, then data accuracy and completeness are improved, but system responsiveness and throughput deteriorate
Solution Approach 1:
The patent implements a dynamic request handling mechanism that can switch between blocking and non-blocking modes based on the specific operation requirements. Critical data operations use blocking requests to ensure accuracy, while less critical operations use non-blocking requests to maintain throughput, allowing the system to adapt its behavior dynamically.
Solution Approach 2:
The system changes the operational parameters of request handling by introducing timeout values and priority levels. By adjusting these parameters, the system can transform blocking requests into effective non-blocking operations with timeout thresholds, balancing data accuracy requirements with system responsiveness.
3Adaptability or versatility
If complex interface mechanisms are implemented for seamless integration, then functionality and capability are improved, but system complexity increases
Solution Approach 1:
The patent creates a universal native interface that handles multiple functions through a standardized method call mechanism. This single interface structure supports various business application types and operation modes, reducing the need for multiple specialized interface implementations and thereby simplifying the overall system architecture.
Data Source
AI summary
In some embodiments, a method for interfacing an interactive voice response system with a business application comprises receiving a function call from an interactive voice response system. A first function is selected from a first function library in response to the function call. Using the first function, a request for information from a business application is posted to a memory. The request is retrieved from the memory. The information from the business application is retrieved in response to the request. A second function is selected from a second function library. The second function is executed to post the requested information to the memory. The requested information is retrieved from the memory and transmitted to the interactive voice response system.