IVR Prompt Translation Validation Grid
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Solution Overview
Problem
The existing process for managing revised IVR prompt translations is inefficient, requiring multiple rounds of revisions and manual verification, which consumes significant time and can lead to errors and inconsistencies, causing frustration for callers.
Innovation Solution
A software system that uses a grid structure to store and manage revised translations, automating the filtering and comparison process, and performing accuracy validation to ensure only the most recent revisions are carried forward and integrated into the IVR application, while identifying and alerting users to potential errors such as missing audio files or character discrepancies.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If manual verification process is used to verify translation accuracy, then translation accuracy can be ensured, but time consumption increases significantly
Solution Approach 1:
The patent replaces the manual mechanical verification process with an automated computer-based system that uses algorithms to compare source text with translated text, check for accuracy, and identify errors automatically, thereby eliminating the time-consuming manual verification while maintaining accuracy standards
Solution Approach 2:
The patent introduces an intermediary automated verification system that acts as a mediator between the translation process and final approval, using computational methods to pre-screen translations and flag only those requiring human review, thus reducing overall verification time while preserving accuracy
2Measurement precision
If multiple rounds of translation revisions are implemented, then translation quality improves, but process complexity and time consumption increase
Solution Approach 1:
The patent implements an automated feedback mechanism that immediately analyzes revised translations upon submission, provides instant validation results, and guides translators on specific errors, enabling rapid iterative improvements without accumulating process complexity
Solution Approach 2:
The patent performs preliminary automated validation checks on translations before they enter the revision cycle, identifying and correcting obvious errors in advance, thereby reducing the number of revision rounds needed and simplifying the overall process
3Measurement precision
If manual comparison process is used to verify translations, then translation accuracy can be checked, but productivity decreases
Solution Approach 1:
The patent substitutes manual comparison operations with automated computational algorithms that can process and compare large volumes of translation data instantaneously, maintaining verification accuracy while dramatically increasing processing speed and overall productivity
Solution Approach 2:
The patent changes the parameter of verification speed by implementing real-time automated analysis that can evaluate multiple translation candidates simultaneously, transforming the verification process from a sequential manual operation to a parallel automated process
Data Source
AI summary
An example operation may include one or more of transferring a copy of a plurality of revised translation data sets to be added to an IVR application into a grid structure, each revised translation data set comprising a prompt name in a first field, an IVR prompt in a second field, a translation of the IVR prompt into a different language in a third field, and a timestamp in a fourth field, executing, via a processor, an accuracy validation on the plurality of revised translation data sets, wherein, for each revised translation data set, the processor identifies whether a respective translation in a different language in a third field is an accurate translation of a respective IVR prompt in a second field based on attributes of the respective translation and the respective IVR prompt, and displaying results of the accuracy validation via a user interface.