Information Processing Apparatus With Job-Aware Troubleshooting
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Existing information processing apparatuses, such as MFPs, face issues where users struggle to independently resolve printing errors, leading to prolonged downtime as they wait for support from call centers or engineers, and current troubleshooting functions provide ineffective solutions based on the apparatus's state.
Innovation Solution
An information processing apparatus equipped with a troubleshooting function that executes jobs, displays job information, allows users to select troubleshooting information, performs troubleshooting based on selected job information, and displays results, refining and prioritizing solution candidates to ensure relevance and efficiency.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If troubleshooting is performed based on the current state of the information processing apparatus, then the troubleshooting function is simple to implement, but the presented solution may not be an effective solution for the actual problem
Solution Approach 1:
The system performs preliminary actions by automatically acquiring job information (print data, settings, logs) before troubleshooting begins. This pre-collection of relevant job-specific data enables the troubleshooting function to provide effective solutions without requiring complex manual input from users, thus improving solution effectiveness while maintaining functional simplicity.
Solution Approach 2:
The system introduces an intermediary mechanism that connects the troubleshooting function with job information storage. A dedicated component automatically retrieves and transmits relevant job data to the troubleshooting process, enabling effective troubleshooting without requiring the troubleshooting function itself to be complex. The intermediary handles the complexity of data collection while keeping the user-facing troubleshooting simple.
2Reliability
If users contact call centers or service engineers for troubleshooting, then users can receive expert support, but the apparatus cannot operate normally during this period
Solution Approach 1:
The system enables self-service troubleshooting by automatically collecting job information and presenting relevant solution candidates to users. Users can independently resolve issues using the presented solutions based on actual job data, eliminating the need to contact call centers or service engineers. This reduces downtime while maintaining accurate troubleshooting guidance through automated analysis of job-specific information.
Solution Approach 2:
The system performs preliminary analysis of job information and pre-presents relevant solution candidates before users need assistance. By automatically acquiring and analyzing job data in advance, the system prepares troubleshooting guidance that users can immediately apply, significantly reducing the time lost to external support contacts and enabling faster resolution of issues.
3Adaptability or versatility
If all troubleshooting information is presented to users, then users have comprehensive options, but users cannot quickly identify the effective solution
Solution Approach 1:
The system extracts and presents only the relevant solution candidates that match the specific job information and actual problem, rather than displaying all possible troubleshooting options. By filtering and extracting only the applicable solutions based on analyzed job data, the system maintains comprehensive troubleshooting coverage while enabling users to quickly identify the effective solution without being overwhelmed by irrelevant options.
Solution Approach 2:
The system applies local quality by tailoring the presented troubleshooting information to the specific job context. Instead of providing uniform comprehensive options for all situations, the system adapts the troubleshooting guidance to match the specific job characteristics, extracting and presenting only the locally relevant solutions. This maintains versatility while significantly reducing the time users need to identify the appropriate solution.
Data Source
AI summary
An information processing apparatus with a job execution function executes one or more jobs, accepts selection of troubleshooting information, displays job information about one or more executed jobs in a display section of the information processing apparatus, accepts selection of one or more pieces of job information from the displayed job information, performs troubleshooting on the information processing apparatus based on the selected troubleshooting information and the selected job information, and displays a result of the troubleshooting in the display section.