Job Processing Device Substitute Execution Selection
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Solution Overview
Problem
Existing printing systems face challenges in promptly executing print jobs when a Multi Function Peripheral (MFP) encounters issues like jamming or toner exhaustion, as users often struggle to find and operate the correct substitute MFP for seamless job transfer, leading to delays due to insufficient information about the transfer destination.
Innovation Solution
A job processing device and server system that detects printing issues, searches for suitable substitute MFPs, displays candidates to the user, allows selection, and transfers the job while associating the selected MFP with the user for future reference, providing necessary information to facilitate quick operation.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If the user is provided with only basic device information (model name, installation place) on the display unit, then the device complexity is reduced, but the user cannot promptly obtain the printed document because insufficient information is provided for arriving at and operating the transfer destination
Solution Approach 1:
The system performs preliminary actions by automatically searching for substitute execution destinations and pre-fetching comprehensive device information (operation manuals, maintenance histories, status data) before the user needs it. This allows the user to access all necessary information without having to search for it manually, resolving the contradiction between providing sufficient information and maintaining ease of operation.
Solution Approach 2:
The system introduces an intermediary information management layer that collects, organizes, and presents comprehensive device information from multiple sources (device status, operation manuals, maintenance records) in a unified interface. This intermediary layer filters and structures information appropriately, providing users with comprehensive details without overwhelming them, thus resolving the information provision contradiction.
2Productivity
If the user must necessarily select the transfer destination among candidate devices, then the system maintains control over job distribution, but there is low possibility that the user can promptly obtain the printed document when no perfectly recognized device is available
Solution Approach 1:
The system enables self-service by allowing users to freely select from displayed candidate devices without being forced into a predetermined selection. The system provides comprehensive information about each candidate (operation status, location, compatibility) and trusts the user to make the optimal choice based on their needs, eliminating the burden of complex selection rules while maintaining productivity.
Solution Approach 2:
The system dynamically adjusts the candidate device list and selection interface based on real-time device status, user preferences, and job characteristics. This dynamic adaptation allows the system to maintain control over job distribution while providing flexible, context-aware selection options that speed up the user's decision-making process.
3Loss of information
If comprehensive device information is provided to the user, then the user can better arrive at and operate the transfer destination, but the information processing and display complexity increases
Solution Approach 1:
The system segments comprehensive device information into organized categories (device status, location information, operation manual, maintenance history, compatibility data) and presents them in a structured, hierarchical display. This segmentation allows the system to provide extensive information without creating visual chaos, managing complexity through systematic organization rather than simple listing.
4Productivity
If the system automatically transfers the job without user selection, then the productivity is improved, but the user cannot choose a device with which they are familiar, potentially increasing operation time
Solution Approach 1:
The system dynamically adapts between automatic and manual transfer modes based on the situation. When device status and compatibility clearly indicate a single optimal choice, the system can automatically transfer for speed. When multiple viable options exist or the user has specific preferences, the system switches to manual selection mode, presenting tailored candidate lists that respect user familiarity while maintaining productivity.
Data Source
AI summary
Disclosed is a job processing device, including a job receiver; a hardware processor that: detects a trouble caused in the job processing device; searches other job processing devices which can be a substitute execution destination of the job in case that the trouble is detected, displays the searched job processing devices as candidates of the substitute execution destination, and receives a selection of the displayed job processing device as the substitute execution destination from a user, transfers the job to the selected job processing device, and specifies the user who selects the substitute execution destination; and a memory that stores information in which the selected job processing device is related to the specified user, wherein in case that the information is stored in the memory, the hardware processor displays the searched job processing device and the user to whom the searched job processing device is related.