Entertainment Kiosk Camera-Based Remote Troubleshooting
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Solution Overview
Problem
Service calls for entertainment kiosks are expensive due to the need for on-site technician visits when the kiosk robot fails, and there is a lack of efficient methods for error handling and troubleshooting.
Innovation Solution
An entertainment kiosk error handling and troubleshooting method that includes a processor-operated camera for capturing images, detecting errors, associating them with alerts, and enabling remote correction via a network connection, allowing remote troubleshooters to diagnose and fix issues without physical presence.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of repair
If on-site technician visits are used for robot failures, then the problem can be directly fixed, but servicing costs increase significantly
Solution Approach 1:
The patent introduces a camera system as an intermediary device that captures images of robot failures and transmits them to remote technicians. This intermediary enables remote diagnosis and troubleshooting, eliminating the need for physical on-site visits and significantly reducing servicing costs while maintaining effective repair capability.
Solution Approach 2:
The patent creates visual copies of the robot's physical state and failure conditions through camera images. These copies are transmitted to remote technicians who can analyze them to diagnose and fix problems without needing to physically presence at the kiosk, thereby reducing the cost of on-site servicing.
2Loss of energy
If remote troubleshooting is enabled through camera imaging, then servicing costs are reduced, but device complexity increases
Solution Approach 1:
The camera system serves multiple functions: it captures images of robot failures, provides visual diagnostic information to remote technicians, and enables remote troubleshooting. This multi-functionality justifies the added complexity by delivering significant cost savings through reduced on-site servicing requirements.
Data Source
AI summary
An entertainment kiosk error handling and troubleshooting method which facilitates correct of errors from a remote computer. An example method includes operating a camera for capturing images within the entertainment kiosk by a processor within the entertainment kiosk, detecting an error by the processor, associating recently captured images with the error, and sending an alert to a remote computer by the processor.