Photo Kiosk Payment Link Architecture
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Solution Overview
Problem
Photo kiosks face increased manufacturing costs and privacy concerns due to integrated payment processing systems, and customers must often interact with service representatives for payment, defeating the self-service purpose.
Innovation Solution
A system and method allowing users to order and pay for print products using a unique payment link generated by a first business entity, which directs payment through a separate payment processing system controlled by a second business entity, eliminating the need for the kiosk to process payments and reducing customer service interactions.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If a photo kiosk incorporates an integrated payment processing system, then payment can be collected directly at the kiosk, but manufacturing costs increase and data privacy risks increase
Solution Approach 1:
The payment processing functionality is extracted from the photo kiosk system and implemented as a separate web-based payment portal. The kiosk generates a unique payment link that redirects users to an external payment processing system, eliminating the need for the kiosk to contain integrated payment hardware or software, thereby reducing manufacturing costs while maintaining self-service capability.
Solution Approach 2:
A web-based payment processing system acts as an intermediary between the photo kiosk and the final payment collection. The kiosk serves as the ordering interface, the payment link serves as the communication bridge, and the external payment processing system handles the actual transaction, allowing the kiosk to avoid direct involvement in sensitive payment data handling.
2Ease of operation
If a photo kiosk incorporates an integrated payment processing system, then payment can be collected directly at the kiosk, but data privacy risks increase due to handling of personal identifiable information
Solution Approach 1:
The handling of personal identifiable information and payment data is extracted from the photo kiosk environment and transferred to a dedicated, secure web-based payment processing system. This separation ensures that the kiosk never stores or transmits sensitive payment information, thereby eliminating data privacy risks associated with integrated payment systems while maintaining the ability to collect payment independently.
Solution Approach 2:
The payment link serves as an intermediary that transfers users from the kiosk interface to a secure external payment portal. This intermediary mechanism ensures that sensitive payment information is never exposed to or stored on the kiosk system, reducing data privacy risks while preserving self-service functionality.
3Reliability
If customers must provide payment to a service representative at a service counter, then payment can be processed, but the self-service purpose of the photo kiosk is defeated
Solution Approach 1:
The system enables complete self-service by allowing customers to initiate payment independently through a generated payment link on their mobile devices. The automated system sends the payment link via text message or email, and customers can complete the transaction at any time without requiring service representative assistance, thereby maintaining full self-service functionality while ensuring reliable payment processing.
Solution Approach 2:
The system performs preliminary actions by automatically generating and delivering the payment link to the customer's mobile device immediately after the photo order is placed. This preliminary setup allows customers to complete payment at their convenience without needing to return to the service counter, maintaining self-service functionality while ensuring payment is processed reliably.
Data Source
AI summary
A computer-implemented method programmed for execution in a computing environment for ordering and facilitating payment of a print product. The method comprises storing a digital image in a memory of the computing system; allowing for the selection of a print product using a user interface accessed by a user computing device to establish a print order, wherein the print product includes the digital image, and wherein the print order includes an identification of the selected print product and an order cost; generating a unique payment link by the processor that corresponds to the print order and provides a user computing device with access to communicate payment information to a remote payment processing system; providing access to the unique payment link to the user computing device; receiving a payment notification at the processor from the remote payment processing system; and allowing for fulfillment of the print order using a printing device.