Know-how Presentation System for Crisis Response
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Solution Overview
Problem
In crisis management, such as natural disasters or cyber incidents, there is a lack of readily available and organized know-how data within organizations, and existing systems struggle to share knowledge effectively across multiple municipalities and companies, leading to delays in providing relevant information to users during emergencies.
Innovation Solution
A support system and method that includes a support device and management device, which manage and present know-how information across multiple organizations by setting presentation rules, searching databases, and integrating search results to provide timely and relevant information to user terminals.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Quantity of substance
If know-how information is accumulated within a single organization, then the organization has its own crisis response knowledge, but the amount of know-how data is insufficient for effective utilization during crises
Solution Approach 1:
The patent merges know-how databases from multiple organizations (municipalities and companies) into a shared system. The management device collects and integrates know-how information from different sources, allowing users to access a larger pool of crisis response knowledge that transcends individual organizational boundaries.
Solution Approach 2:
The system creates a universal know-how database that serves multiple organizations and various types of crises. The presentation rules are designed to be adaptable to different crisis scenarios (natural disasters, cyber incidents, etc.), making the system versatile across different contexts while maintaining a single unified platform.
2Reliability
If manual search for past crisis situations is performed, then relevant know-how can be found, but it takes too much time during emergency response
Solution Approach 1:
The system performs preliminary actions by pre-establishing presentation rules that define search conditions, databases to be searched, and target user terminals before crises occur. When a crisis happens, the system automatically applies these pre-configured rules to retrieve relevant know-how, eliminating the need for manual search during emergencies.
Solution Approach 2:
The system enables self-service by automatically determining which know-how information to present to which users based on pre-set presentation rules. The support device automatically receives presentation requests, determines appropriate know-how based on crisis type and user role, and delivers information without requiring manual intervention or search by users during the crisis.
3Quantity of substance
If know-how information is shared across multiple organizations, then the quantity of available know-how increases, but the complexity of managing and controlling information access increases
Solution Approach 1:
The system segments the know-how management functionality into distinct components: multiple organizations can maintain their own know-how databases independently, while the management device provides a unified interface for sharing. Presentation rules are segmented by crisis type and user role, allowing complex information management to be broken down into manageable, rule-based segments.
Data Source
AI summary
Based on a presentation rule in which a DB to be searched, a search condition, and a user terminal targeted for presentation are set, a support device transmits, to a management device, a know-how search request including a search condition corresponding to a presentation type in a presentation request according to the presentation type indicating which business the presentation of know-how is requested for. The support device integrates returned pieces of know-how information, and presents the integrated know-how information to a user terminal. The management device searches, if the requester is allowed to access the DB to be searched based on control information in which a DB to be disclosed and a type of know-how information are associated with disclosure destination information indicating a destination for disclosure.