Knowledge Sharing Platform for E-Commerce Search Optimization
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Solution Overview
Problem
Current Internet shopping platforms face challenges in efficiently searching for items and services due to lengthy search times and difficulties in comparing prices and services, especially for special sold items, leading to a complicated purchase process.
Innovation Solution
A method and system for providing knowledge-based e-commerce that collects questions and answers from a knowledge sharing platform, extracts processes from answers, tags additional information, and provides relevant information to user terminals, allowing users to easily search for desired items and knowledge by category and object without a complex process.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of time
If consumers individually search information on items and services through Internet shopping malls, then they can find desired products, but the search time is long and the process is complicated
Solution Approach 1:
The system pre-collects and structures knowledge from Q&A platforms before users need it. Questions and answers are gathered, processed, and organized into searchable formats in advance, so when users search, they immediately access pre-prepared information rather than browsing through raw shopping mall data
Solution Approach 2:
A knowledge sharing platform acts as an intermediary between product information and consumers. Instead of directly searching shopping mall databases, users query the knowledge platform which provides structured answers and process information, simplifying the search process
2Adaptability or versatility
If consumers search for special sold items on limited sites, then they can make purchase decisions, but it is difficult to compare prices and services across different sites
Solution Approach 1:
The knowledge sharing platform serves multiple functions: it provides product information, price comparisons, service details, and purchase process guidance all in one place. This universal platform replaces the need to visit multiple specialized sites for different types of information
Solution Approach 2:
The system combines information from multiple shopping sites and Q&A platforms into a single integrated knowledge base. Price information, service details, and user experiences from various sources are merged and presented together, enabling comprehensive comparison without visiting multiple sites
3Loss of information
If the Internet provides basic text information services, then communication is simple, but additional knowledge for purchase processes is not provided
Solution Approach 1:
The system segments information into distinct categories: basic product text information, purchase process knowledge, Q&A content, and additional contextual knowledge. Each segment is handled separately through dedicated modules (collection module, process extracting module, knowledge provider module), making the complex system manageable and efficient
Data Source
AI summary
Disclosed is a method for providing knowledge based sharing performed by a computing device including one or more processors and a main memory storing commands executable by the processors. The method may include: collecting, by a collection module, a question and an answer for the question from a knowledge sharing platform; extracting, by a process extracting module, a process for solving the question from the answer by analyzing the collected answer; tagging, by a process processing module, additional information on the respective processes to the extracted processes and storing the tagged additional information; receiving, by a communication module, search information from a user terminal; and providing, by the communication module, at least one of the answer, the process, and the tagged additional information corresponding to the search information to the user terminal.