LAN Gateway Dynamic Content for Service Disruption Messaging

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Solution Overview

Problem

Service providers face challenges in managing subscriber interactions and network resource usage efficiently, particularly in instances of service disruptions, which require personalized and automated communication mechanisms to address issues such as billing, equipment upgrades, or network maintenance.

Innovation Solution

A system and method for generating subscriber-specific dynamic content through a gateway device, utilizing Dynamic Host Configuration Protocol (DHCP) to configure the gateway, retrieve information from service provider networks, and present tailored content to user devices when service disruptions occur, enabling communication and resolution of issues.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Ease of operation

If service providers manually manage subscriber interactions and service disruptions, then personalized communication can be achieved, but time consumption and resource intensity increase significantly

Engineering Contradiction:

Improvepersonalized communication capabilityVSAvoidtime consumption for management

Core Design Contradiction:

Ease of operationVSLoss of time

Solution Approach 1:

The system pre-configures the gateway device with a web server capability and templates for service disruption messages. When service disruptions occur, the system automatically selects and customizes appropriate templates with subscriber-specific information, eliminating the need for manual message composition and reducing response time while maintaining personalization.

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

The gateway device is configured to autonomously host and deliver service disruption messages to subscriber devices without requiring manual intervention from service providers. The system automatically retrieves subscriber information, generates personalized messages, and delivers them through the gateway's web server, enabling self-service operation.

Inventive Principle:

Principle #25Self-service

2Productivity

If service providers use automated provisioning processes, then resource efficiency improves, but mechanisms to inform customers of up-to-date service information become insufficient

Engineering Contradiction:

Improveresource efficiencyVSAvoidservice information delivery

Core Design Contradiction:

ProductivityVSLoss of information

Solution Approach 1:

The gateway device serves as an intermediary between the automated provisioning system and the subscriber. It receives automated service information, processes it through the web server, and delivers customized messages to subscriber devices. This intermediary role ensures that automated processes maintain effective communication channels with customers.

Inventive Principle:

Principle #24Intermediary (Mediator)

Solution Approach 2:

The gateway device is configured with multi-functionality, serving both as a network gateway and as a web server for delivering service information. This universal approach allows the same device to handle both automated provisioning tasks and customer communication, improving resource efficiency while maintaining information delivery capabilities.

Inventive Principle:

Principle #6Universality (Multi-functionality)

3Speed

If gateway devices are configured to host dynamic content, then immediate service disruption communication is achieved, but device complexity increases

Engineering Contradiction:

Improvecommunication speedVSAvoidgateway configuration complexity

Core Design Contradiction:

SpeedVSDevice complexity

Solution Approach 1:

The gateway device is pre-configured with web server software and message templates during initial setup. When service disruptions occur, the system only needs to retrieve subscriber-specific data and customize messages using pre-prepared templates, rather than building complex communication infrastructure from scratch. This preliminary configuration enables fast communication while keeping operational complexity low.

Inventive Principle:

Principle #10Preliminary action

4Adaptability or versatility

If personalized service messages are delivered through gateway web server, then targeted communication is achieved, but implementation complexity increases

Engineering Contradiction:

Improvetargeted communication capabilityVSAvoidimplementation complexity

Core Design Contradiction:

Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The system implements targeted communication by customizing message content locally at each gateway device based on subscriber-specific data. Each gateway retrieves relevant subscriber information and generates personalized messages using templates, allowing local adaptation without requiring complex centralized control for each individual message delivery.

Inventive Principle:

Principle #3Local quality

Data Source

PatentUS12587407B2System and methods for hosting dynamically-generated network provider content through a local area network gateway

Publication Date: 2026.03.24 CHARTER COMM OPERATING LLC

AI summary

Systems, methods, and devices for providing subscriber-specific dynamic content by one or more server computing device in an operator network. The server computing device may configure a gateway device for at least one user local area network (LAN) to access a dynamic content service, receive a dynamic content request from the gateway device, access data sources supporting the dynamic content service to retrieve information about a user device, and determine whether any service disruption condition has been met. If a service disruption condition has been met, the server computing device may generate subscriber-specific dynamic content based on the service disruption condition met, and send the generated subscriber-specific dynamic content to the gateway device for presenting to the user device.