Liaison Agent Dynamic Session Integration
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Solution Overview
Problem
Current collaboration systems lack dynamic and interactive automated attendants that can be easily added to communication sessions, limiting their functionality and user flexibility in managing communications.
Innovation Solution
The introduction of a liaison agent that can be dynamically added to a communication session, providing various services such as tracking work products, handling calls, bridging sessions, and offering web camera services, which can act on behalf of users and update the session representation in real-time.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If automated attendants are added to communication sessions, then functionality and services are improved, but device complexity and system architecture are worsened
Solution Approach 1:
The patent introduces a liaison agent as an intermediary component that mediates between users and the communication session. The liaison agent is dynamically added as a party to the session and provides various services (tracking work products, handling calls, bridging sessions, web camera services, surveys, attendance information, notifications) without requiring fundamental changes to the core communication system architecture. This intermediary approach allows enhanced functionality while maintaining system simplicity.
2Ease of operation
If automated attendants act in the background, then system operation is simplified, but adaptability and dynamic addition to sessions are worsened
Solution Approach 1:
The patent implements dynamic adaptability by allowing liaison agents to be added or removed from communication sessions during runtime through graphical user interface operations. Users can dynamically add liaison agents by dragging and dropping them into the session, and the system updates the session representation in real-time. This dynamic capability enables the system to adapt to changing communication needs without requiring system reconfiguration or complex operational procedures.
3Device complexity
If automated attendants are limited in capability, then device complexity is reduced, but user flexibility and service capability are worsened
Solution Approach 1:
The liaison agent is designed as a universal component that can perform multiple functions and services within a communication session. A single liaison agent instance can provide diverse capabilities including tracking work products, handling incoming calls, bridging communication sessions, providing web camera services, conducting surveys, gathering attendance information, and sending notifications. This multi-functional design delivers comprehensive service capability without requiring multiple separate automated attendant systems, thereby maintaining system simplicity.
Data Source
AI summary
A communication session is established between users of communication devices. A representation of the users is displayed as part of the communication session. A liaison agent is dynamically added as a party of the communication session. The liaison agent is an application that works on behalf of one or more user during the communication. In response to dynamically adding the liaison agent as a party of the communication system, the displayed representation of the communication session is updated to indicate that the liaison agent has been added to the communication session. The liaison agent can provide a variety of services to a user, such as tracking work product, handling incoming calls, bridging communication sessions, providing web cam services, doing surveys, gathering a roll of a communication session, playing messages, notifying other users of events in the communication session, and/or the like.