Life and Work Events System Task Segmentation
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Users face information overload and inefficiency when navigating through disparate systems and resources within an enterprise, as they are presented with a multitude of applications and information that are not directly relevant to their specific tasks or events, leading to increased time spent searching for necessary resources.
Innovation Solution
The Life and Work Events (LWE) system organizes access to resources by presenting users with a list of tasks associated with specific events, allowing administrative users to specify task order, resources, and formatting through a graphical user interface, enabling users to focus on event-oriented processes rather than navigating through menus of applications and information.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If role-based portals are used to filter resources, then users can locate relevant applications and information, but users assigned to multiple roles are still presented with a large variety of applications and information that may not be relevant to their current task
Solution Approach 1:
The system segments resources into events, which are further segmented into tasks. Each task is associated with specific resources (applications, services, information), creating a hierarchical structure that filters and organizes the vast number of available resources into manageable, task-oriented groups based on user needs and context
Solution Approach 2:
The system dynamically adjusts the presentation of resources based on the user's current task and context. Instead of a static role-based view, the portal adapts to show only relevant resources for the active task, changing the interface behavior based on real-time user needs and task requirements
2Ease of operation
If employees are presented with a list of tasks for pre-defined HR events, then employees can focus on specific tasks, but the system requires pre-definition of events and tasks which may not cover all custom scenarios
Solution Approach 1:
The system provides pre-defined event and task templates that are prepared in advance for common scenarios. These templates include predefined task lists, resource associations, and workflows that can be instantly applied, eliminating the need for users to create custom structures for standard scenarios while maintaining flexibility for custom cases
Solution Approach 2:
The event and task framework serves multiple functions: it provides structured guidance for pre-defined scenarios, allows customization for unique situations, and can be configured for different user roles and contexts. The same foundational structure handles both standard HR events and custom business processes
3Adaptability or versatility
If users are presented with a barrage of applications and information, then comprehensive access is provided, but users spend significant time navigating through information and locating appropriate applications
Solution Approach 1:
The system segments the comprehensive resource catalog into organized events, which are divided into specific tasks. Each task presents only the necessary resources (applications, services, information) needed to complete that particular task, eliminating the need for users to navigate through the entire resource catalog and significantly reducing search time
Solution Approach 2:
The event and task structure acts as an intermediary layer between the user and the comprehensive resource catalog. Instead of directly accessing the full resource list, users interact with curated task-oriented presentations that filter and pre-organize resources, reducing navigation effort while maintaining comprehensive access
Data Source
AI summary
A method provides a user with access to resources associated with a life or work event by enabling the user to perform certain operations, including specifying a list of one or more tasks corresponding to the event, specifying one or more resources associated with each task, indicating a task order (including an indication of whether two or more tasks in the task list are to be performed in an order-dependent or in an order-independent manner), and formatting the task list into a presentation format. A system with user interface controls enables a user to perform certain operations, including designating an event, generating a list of tasks associated with the event, and specifying an order for performance of the tasks in the task list that may be followed in processing an instance of the event.