Personalized Lighting Guidance for Item Location
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Solution Overview
Problem
Existing customer service systems lack effective methods to guide users efficiently within a venue to locate specific items, relying on user tracking or generic lighting systems that do not provide personalized and temporary guidance.
Innovation Solution
A computer-implemented method using multicolor-enabled lighting devices and a processor to assign a unique lighting type to a user upon receiving a search query, initiating a targeted illumination event to guide the user to the item, and subsequently releasing the lighting type for reuse by other users.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If user tracking systems are implemented to provide personalized guidance, then guidance effectiveness is improved, but system complexity and privacy concerns increase
Solution Approach 1:
The patent extracts the user identification component from continuous tracking systems. Instead of tracking users throughout the venue, the system only identifies users through simple scan codes when they need assistance, eliminating the need for complex continuous tracking infrastructure while maintaining personalized service capability
Solution Approach 2:
The patent introduces scan codes as an intermediary between the user and the lighting system. The scan code serves as a simple identifier that triggers the personalized lighting guidance without requiring direct user tracking or complex authentication systems
2Reliability
If unique lighting types are assigned to multiple users simultaneously, then user guidance is improved, but lighting resource availability deteriorates
Solution Approach 1:
The patent implements periodic assignment and release of lighting types. Each lighting type is assigned to one user at a time for a specific duration until the task is completed, then released back to the pool for reuse by other users. This periodic allocation ensures unique guidance for each user while maintaining lighting type availability across the system
Solution Approach 2:
The patent recovers lighting types after use by returning them to the available pool once the user completes their task or the lighting duration expires. This recovery mechanism allows the same lighting types to be reused by multiple users sequentially, maximizing resource utilization while maintaining unique assignment during active use
3Illumination intensity
If continuous lighting illumination is provided to users, then visibility and guidance are improved, but energy consumption increases
Solution Approach 1:
The patent uses periodic illumination where lights are activated only during the duration needed for the user to complete their task, rather than continuous illumination. The lighting system turns on when a user is assigned a lighting type and turns off when the user completes the task or the time limit expires, significantly reducing overall energy consumption
Solution Approach 2:
The patent implements short-duration lighting events that are activated only when needed for specific user tasks. Each lighting event is temporary and disposable, lasting only for the duration of the user's guidance need, rather than maintaining permanent continuous illumination, thereby reducing energy waste
Data Source
AI summary
Systems and methods for automated personalized customer service are disclosed. In embodiments, a method comprises: determining, by a computing device, at least one object from a plurality of objects within a venue matches a search query received from a user; assigning to the user, by the computing device, a select lighting type from a plurality of available lighting types, wherein the select lighting type is not available for the computing device to assign to other users while assigned to the user; providing, by the computing device, a notification to the user regarding the select lighting type; selecting, by the computing device, a target lighting device from a plurality of lighting devices within the venue, the target lighting device being associated with the at least one object; initiating, by the computing device, a first illumination event of the target lighting device based on the select lighting type.