Live Credential Testing for Carrier Onboarding
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Solution Overview
Problem
The onboarding process for carriers into transportation data aggregator platforms to access electronic logging device (ELD) data is cumbersome and time-consuming, often delayed due to incorrect credentials and burdensome user interface navigation.
Innovation Solution
Implementing a loop wizard that live tests carrier ELD provider credentials during onboarding, reducing the need for manual credential entry and minimizing delays by automatically generating a letter of authorization once valid credentials are confirmed.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If manual credential verification is performed during carrier onboarding, then credential accuracy is improved, but onboarding time and process complexity increase
Solution Approach 1:
The carrier's ELD system performs self-verification of credentials by automatically testing connectivity and validating authentication information with the ELD provider platform, eliminating the need for manual verification while ensuring credential accuracy
Solution Approach 2:
The system implements automated feedback loops where the ELD system tests credentials in real-time and provides immediate validation results, allowing the onboarding process to proceed automatically based on the verification outcome
2Reliability
If manual credential entry and verification is required, then credential validation is ensured, but user interface complexity and operational burden increase
Solution Approach 1:
The carrier's ELD system automatically handles credential entry, formatting, and validation by self-testing connectivity and authentication information, removing the need for manual user input and interface navigation
Solution Approach 2:
The manual mechanical process of credential entry and verification is replaced with automated electronic communication between the ELD system and ELD provider platform, eliminating user interface interactions
3Reliability
If incorrect credentials are submitted during onboarding, then onboarding delays occur, but repeated manual verification increases process complexity
Solution Approach 1:
The system performs preliminary automated testing of credentials immediately upon submission, identifying invalid credentials before the onboarding process can proceed, thereby preventing delays and simplifying the correction process
Solution Approach 2:
The ELD system provides immediate automated feedback on credential validity, allowing carriers to correct and resubmit credentials without manual verification loops, reducing process complexity
Data Source
AI summary
A transportation data aggregator platform (“TDAP”) receives, from a carrier computing device, a selection of one or more electronic logging device (“ELD”) provider systems associated with ELDs of vehicles of a carrier. The TDAP, for each of the one or more selected ELD provider systems, (1) displays, on the computing device of the carrier computing device, a request for credentials associated with the selected ELD provider system, (2) receives, via the carrier computing device, an input comprising the credentials, (3) communicates, to the ELD provider system, the credentials, and (4) receives, from the ELD provider system, a response confirming a validity of the communicated credentials. The TDAP, in response to receiving the response for each of the one or more selected ELD provider systems, generates a letter of authorization (“LOA”) and accesses ELD data logged by ELDs of the carrier from the one or more selected ELD provider systems.