Live Message Delivery System Using Staggered Agent Segmentation
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Solution Overview
Problem
Existing systems for delivering live messages to a large number of recipients are costly, inefficient, and subject to regulatory restrictions, with current methods either requiring a large number of agents, being impersonal, or causing delays.
Innovation Solution
A system and method that enables a small number of agents to deliver live audiovisual messages to multiple recipients simultaneously, using a real-time message reading approach that synchronizes message delivery across all recipients, regardless of when they join the conference.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If a large number of agents are used to deliver live messages to a large number of recipients simultaneously, then the message delivery coverage is improved, but the cost increases exorbitantly
Solution Approach 1:
The system segments the message delivery task by dividing the recipient list into multiple groups and assigning different agents to different segments. Each agent handles a specific subset of recipients, allowing parallel processing of message delivery across multiple agents simultaneously, thus achieving high coverage without requiring one agent per recipient
Solution Approach 2:
The patent introduces a temporal dimension to message delivery by allowing agents to read messages at different times rather than simultaneously. The system coordinates multiple agents reading the same message at different time offsets, transforming a spatial problem (one agent per recipient) into a temporal solution (multiple agents reading sequentially or in staggered groups)
2Device complexity
If a single agent delivers live messages to multiple recipients simultaneously, then the cost is reduced, but the agent cannot reach all recipients at the same time
Solution Approach 1:
Multiple agents are assigned to perform the same universal function of delivering the live message to different subsets of recipients. Each agent acts as a universal message delivery unit that can reach multiple recipients within their assigned group, making the system scalable and flexible
Solution Approach 2:
The system uses time as an additional dimension to expand coverage. By staggering the message reading times across multiple agents, the system achieves comprehensive coverage without requiring all recipients to be contacted simultaneously, allowing one agent to effectively serve multiple recipient groups through temporal distribution
3Reliability
If agents read the message repeatedly as recipients join and leave, then all recipients receive the message, but the efficiency decreases and time is wasted
Solution Approach 1:
The system performs preliminary actions by pre-calculating and pre-assigning recipient groups to specific agents before the actual message delivery begins. Recipients are pre-grouped and agents are pre-assigned their specific recipient lists, so that during message delivery, agents only need to read the message once for their assigned group without needing to repeat it for joining/leaving recipients
Solution Approach 2:
The system incorporates feedback mechanisms where the controller monitors which recipients have joined the conference and adjusts the message delivery accordingly. When recipients join or leave, the system receives feedback about their status and modifies the delivery schedule to ensure they receive the message at the appropriate time without requiring repeated readings
4Productivity
If webinar or teleconference is used to deliver messages to large numbers of recipients simultaneously, then the delivery coverage is improved, but long delays occur between the first and last recipient joining
Solution Approach 1:
The system segments the recipient list into multiple smaller groups and assigns different agents to different segments. Instead of waiting for all recipients to join before delivering the message, the controller distributes the message delivery across multiple agents who can simultaneously reach different recipient groups, reducing the overall delay time
Solution Approach 2:
The patent introduces temporal offset as a new dimension in message delivery. Agents are instructed to read the message at different time offsets rather than all at once or sequentially after everyone joins. This temporal distribution allows the system to achieve high coverage while minimizing the delay between first and last recipient receiving the message
Data Source
AI summary
The present invention relates to a live message delivery system, including: user and recipient communication devices; an interface device with display and accessed by the user; an interface server which controls the interface device and adapts the display of the interface device to a conference event; a conference dialer which establishes a first communication link with the recipient communication device; a conference device which multiplexes communication links from the recipient to the user communication device, enabling group communication; and a conference controller which initiates and manages the conference event to deliver a real-time message reading from the user to the recipient via communication links, manages the conference dialer to contact each participant, and allows the user to deliver the live message to the participants with a time offset between each reading by the users such that each of the participants receives the live message during the conference event.