LLM Agent Network Troubleshooting via Reinforcement Learning
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Solution Overview
Problem
Existing LLM-based agents for network troubleshooting do not learn from past experiences and require very capable, large models due to their reliance on zero-shot capabilities.
Innovation Solution
The implementation uses reinforcement learning to train an LLM-based agent to interact with a network, identify the root cause of issues, and solve them, allowing the agent to learn from experiences and improve over time.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of manufacture
If zero-shot capabilities are used for LLM-based troubleshooting agents, then the agents can perform tasks without training, but they require very large and capable models with strong reasoning and coding abilities
Solution Approach 1:
The patent applies preliminary action by pre-training the LLM-based agent using reinforcement learning before deployment. The agent is trained on a dataset of network troubleshooting scenarios, allowing it to learn effective troubleshooting strategies in advance. This pre-training phase enables the agent to perform complex troubleshooting tasks without requiring an extremely large model architecture, as the capabilities are acquired through learning rather than inherent model size.
2Ease of manufacture
If zero-shot capabilities are used for LLM-based troubleshooting agents, then no training is required, but the agents do not learn from past experiences and have the same likelihood of succeeding on similar questions
Solution Approach 1:
The patent implements feedback mechanisms through reinforcement learning where the agent receives rewards or penalties based on the success or failure of its troubleshooting actions. The system evaluates the agent's performance on troubleshooting tasks and uses this feedback to update the agent's policy through reinforcement learning. This closed-loop feedback enables the agent to learn from past experiences and continuously improve its success rate on similar troubleshooting questions over time.
3Reliability
If reinforcement learning is used to train the LLM-based agent, then the agent learns from past experiences and improves over time, but the training process and evaluation framework are required
Solution Approach 1:
The patent introduces an evaluation framework as an intermediary component that bridges the gap between the LLM-based agent and the reinforcement learning training process. This evaluation framework assesses the agent's troubleshooting performance, generates feedback signals, and enables the reinforcement learning algorithm to update the agent's policy. By separating the evaluation function from the agent itself, the system manages complexity while enabling continuous learning and improvement.
Data Source
AI summary
In one implementation, a device uses a large language model-based agent to complete a task with respect to a computer network. The device makes an evaluation of an action taken by the large language model-based agent to complete the task. The device selects, based in part on the evaluation, a set of allowed actions that the large language model-based agent is allowed to perform to complete the task. The device updates the large language model-based agent with an indication of the set of allowed actions that it is allowed to perform to complete the task.


