Local Backup Connection for Enterprise Device Lockdown Remediation
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Solution Overview
Problem
In environments where a computing device is connected to an off-site management server, loss of connection requires a system administrator to physically intervene to restore connectivity, which is inefficient.
Innovation Solution
Establish a backup connection to a local server using a wired or short-range wireless connection, employing a connectivity problem tool to diagnose and implement solutions for restoring connectivity between the computing device and the off-site management server.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Extent of automation
If a computing device is connected to an off-site management server, then centralized management is achieved, but loss of network connection requires manual intervention to restore connectivity
Solution Approach 1:
The system performs preliminary actions by establishing a backup connection to a local server before the computing device loses connectivity to the off-site management server. This local server is pre-configured with diagnostic tools and remediation capabilities, enabling automated response when connectivity is lost without waiting for manual administrator intervention.
Solution Approach 2:
The local server acts as an intermediary between the computing device and the off-site management server. When the primary connection fails, the local server provides alternative connectivity and diagnostic capabilities, mediating the remediation process and enabling the computing device to restore connectivity without direct administrator intervention.
2Productivity
If manual intervention by system administrator is required for connectivity restoration, then control is maintained, but productivity is reduced due to downtime
Solution Approach 1:
The computing device performs self-service by automatically establishing a backup connection to the local server and executing diagnostic tools to identify and resolve connectivity issues. The system autonomously monitors its own connectivity status and initiates remediation without requiring continuous administrator intervention, thereby maintaining high productivity while simplifying operation.
3Extent of automation
If a backup connection to local server is established, then automated diagnosis and resolution is enabled, but device complexity increases
Solution Approach 1:
The system segments the management functionality by separating the computing device, the local server, and the off-site management server into distinct components. Each component has specific responsibilities: the computing device monitors connectivity, the local server provides backup connection and diagnostic tools, and the off-site server provides centralized management. This segmentation reduces overall complexity by modularizing the system architecture.
Data Source
AI summary
A method for providing a backup connection to a computing device for remediation after detecting network connection loss includes determining that a computing device has lost a network connection to an off-site management server. The method includes establishing a backup connection to a local server in response to determining that the computing device has lost connection to the off-site management server. The backup connection is a wired connection or a wireless connection and the local server is located on-site with the computing device. The method includes diagnosing, using a connectivity problem tool executing at least partially on the local server, a problem with connectivity between the computing device and the off-site management server, identifying, using the connectivity problem tool, one or more solutions directed at restoring connectivity between the computing device and the off-site management server, and executing the one or more solutions.