Local Media Insertion for Multi-Participant Communication Recordings
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Solution Overview
Problem
Current communication systems fail to accurately capture and integrate media from disconnected participants during multi-participant communications, leading to gaps in recordings and potential disputes over missed information.
Innovation Solution
Implementing a method to detect disconnections in client devices during communications, record local media, and transmit it for insertion into the main recording, ensuring a complete and accurate representation of the communication session.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If traditional communication services are used without integration, then each service can operate independently, but information must be manually passed between services creating gaps in communication records
Solution Approach 1:
The patent merges multiple communication services (telephony, messaging, conferencing) into a unified communication system that automatically integrates information across services. The system combines audio media from disconnected participants with main communication recordings, eliminating manual information transfer and ensuring continuous communication records without gaps.
2Adaptability or versatility
If on-premises telephony solutions are used, then traditional telephony functionality is maintained, but remote workers cannot access communication services
Solution Approach 1:
The patent implements a unified communication platform that provides multiple communication functions (voice, messaging, conferencing) accessible from any location. The system enables remote workers to participate in communications and access recorded media regardless of physical location, while maintaining reliable service availability through cloud-based infrastructure.
3Loss of information
If media is not recorded during disconnection gaps, then system complexity is reduced, but recording completeness is compromised
Solution Approach 1:
The patent implements preliminary action by having the communication system automatically detect disconnection events and trigger local media recording before the disconnection gap occurs. The system pre-configures recording parameters and automatically initiates recording when disconnection is detected, ensuring complete media capture without requiring complex post-gap reconstruction systems.
Data Source
AI summary
A client device is disconnected during a multi-participant communication, such as a call or a conference. An indication of the disconnection is transmitted to the client device to cause an agent at the client device to record media locally at the client device. The media recorded by the agent at the client device based on the indication of the disconnection is later received and included within a recording of the communication. For example, a gap of the recording in which the disconnection occurred may be identified, such as by performing a comparison of media within the recording to identify a start time of the gap and an end time of the gap. The media is then inserted within a portion of the recording of the multi-participant communication corresponding to the gap.