Communication Prioritization via Location Data Matching

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Solution Overview

Problem

Merchants face challenges in identifying and prioritizing communications from priority customers or clients based on their location, leading to inefficient resource allocation or risk of losing business opportunities.

Innovation Solution

A method and system that utilize location data from source party communication systems to determine if a communication is from a priority source, allowing merchants to create a priority communication source location database and process communications accordingly, ensuring priority treatment for relevant communications.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If sufficient processing resources are employed to process all communications as priority communications, then all credit applications from all sources are processed within the contractual timeframe, but processing resources are inefficiently allocated

Engineering Contradiction:

Improvecontractual obligation fulfillmentVSAvoidprocessing resource efficiency

Core Design Contradiction:

ReliabilityVSProductivity

Solution Approach 1:

The system performs preliminary action by determining the source location of communications before processing them. Location data is extracted and compared against priority client locations in advance, allowing the system to pre-identify priority communications and allocate resources accordingly, rather than treating all communications equally and risking resource waste.

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

The system applies local quality by treating different communications differently based on their source location. Communications from locations matching priority client locations receive expedited processing, while communications from other locations follow standard processing procedures. This differential treatment ensures contractual obligations to priority clients are met without allocating resources to all communications uniformly.

Inventive Principle:

Principle #3Local quality

2Speed

If processing resources are allocated to treat each communication as priority, then priority customers are served promptly, but resources are wasted on non-priority communications

Engineering Contradiction:

Improvecommunication processing speedVSAvoidprocessing resource consumption

Core Design Contradiction:

SpeedVSLoss of energy

Solution Approach 1:

The system determines source location information as a preliminary step before full processing begins. By extracting location data and comparing it against priority client locations upfront, the system can quickly identify which communications require expedited processing and which do not, avoiding the waste of applying priority processing to all communications.

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

The system implements local quality by applying different processing speeds and resource allocation based on the communication's source location. Communications from priority client locations receive fast-track processing, while others follow standard procedures. This ensures priority customers are served promptly without consuming excessive resources on non-priority communications.

Inventive Principle:

Principle #3Local quality

3Measurement precision

If location data is collected and processed to identify priority communications, then communication prioritization accuracy is improved, but system complexity increases

Engineering Contradiction:

Improvepriority communication identification accuracyVSAvoidsystem structure complexity

Core Design Contradiction:

Measurement precisionVSDevice complexity

Solution Approach 1:

The system uses an intermediary approach by introducing a location determination module that acts as a mediator between the communication reception and processing stages. This intermediary component extracts location data, compares it against priority client locations, and feeds the result back to guide processing priority. This modular intermediary structure improves identification accuracy while keeping the overall system architecture manageable through clear separation of functions.

Inventive Principle:

Principle #24Intermediary (Mediator)

Data Source

PatentUS8868645B1Method and system for prioritizing commercial communications processing based on location data

Publication Date: 2014.10.21 INTUIT INC

AI summary

A method and system for prioritizing commercial communications based on location data whereby a merchant is identified and a priority communication source location database is created for, and/or associated with, the merchant. Then when a communication from a source party is received from a source party communication system the source location of the source party communication system, and/or the source party, is determined from location data. The location data representing the determined source location of the source party communication system, and/or the source party, is then used to search the priority communication source location database and if the source location of the source party communication system matches data indicating priority source locations in the priority communication source location database, if so, the communication is processed on a priority basis.