Location-Based Service Registration Routing
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Solution Overview
Problem
Service provision systems that require member registration often face delays due to manual confirmation processes, making it inconvenient for users to access services immediately when needed, especially in situations like car-sharing services where timely access is desirable.
Innovation Solution
A service provision system that utilizes a registration management server and terminal apparatuses to route member registration requests based on user location, processing requests more efficiently by directing them to either a first site or a second site with shorter processing times, and includes features like immediate-registration rejection notifications and electronic coupons to manage demand and user expectations.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If manual confirmation work is performed for member registration, then registration reliability is improved, but registration processing time increases
Solution Approach 1:
The patent divides member registration into two types: full member registration (requiring manual confirmation for high reliability) and non-full member registration (automated processing for speed). This segmentation allows the system to maintain reliability where needed while achieving fast processing where appropriate, resolving the contradiction between registration reliability and processing time.
Solution Approach 2:
The patent changes the registration processing parameters based on user location and service type. When a user is located within a specified area of a service provision site, automated non-full member registration is applied (faster processing). When outside the specified area, full member registration with manual confirmation is applied (higher reliability). This parameter change allows the system to optimize the balance between speed and reliability dynamically.
2Reliability
If members register in advance, then service availability is improved, but user convenience deteriorates
Solution Approach 1:
The patent implements preliminary action by allowing users to register in advance as non-full members with automated processing, ensuring service availability. However, it also enables immediate registration at the time of need through location-based automated processing, eliminating the trade-off between advance registration and immediate access.
Solution Approach 2:
The patent applies self-service by using automated registration processing based on user location and service type. The system automatically determines whether to process full or non-full member registration without requiring manual intervention, making the registration process convenient for users while ensuring service availability.
3Adaptability or versatility
If registration requests are processed at all sites, then service coverage is improved, but system load increases
Solution Approach 1:
The patent applies local quality by differentiating registration processing based on user location relative to service provision sites. Users within a specified area of a site receive automated non-full member registration (lower system load), while users outside the specified area receive full member registration (higher system load but necessary for comprehensive service coverage). This local differentiation optimizes system load distribution while maintaining service coverage.
Data Source
AI summary
A service provision system includes a first terminal apparatus and a second terminal apparatus that perform member registration processing, acquires a current position of a user when a member registration request is received from the user, and transmits the received member registration request to the first terminal apparatus or the second terminal apparatus, depending on whether or not the current position is within a range of a predetermined distance from a predetermined area related to provision of a service.