Location-Based Feedback Collection Mechanism

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Solution Overview

Problem

Users face challenges in providing accurate and timely feedback for services received, as they often struggle to remember or locate the exact service provider location, leading to delayed and inaccurate reviews, especially in scenarios with multiple locations or events.

Innovation Solution

A method and system utilizing location detection on user devices to determine the user's location, send feedback requests, and transmit rating information to a remote database, allowing for immediate and accurate association of feedback with the relevant service entity, using GPS or Wi-Fi technology.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Measurement precision

If users provide feedback after returning home using a personal computer, then users can provide detailed reviews, but the feedback is delayed and users may forget the exact location of the service received

Engineering Contradiction:

Improvelocation accuracyVSAvoidfeedback delay

Core Design Contradiction:

Measurement precisionVSLoss of time

Solution Approach 1:

The system performs preliminary action by automatically capturing the user's location data at the time of service receipt using GPS or other location detection mechanisms. This location information is stored and associated with the service provider before the user provides feedback, eliminating the need for users to remember locations later and ensuring accurate, timely feedback submission.

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

The patent introduces an intermediary system (mobile device with location detection capabilities and automated feedback system) that mediates between the user and the feedback database. This intermediary automatically captures location data and submits feedback on behalf of the user, resolving the contradiction by ensuring both location accuracy and timely submission without requiring user effort to recall details.

Inventive Principle:

Principle #24Intermediary (Mediator)

2Reliability

If users manually search for the exact location of a service provider from a listing, then feedback can be associated with the correct entity, but the process becomes complex and time-consuming

Engineering Contradiction:

Improvefeedback accuracyVSAvoidfeedback process complexity

Core Design Contradiction:

ReliabilityVSDevice complexity

Solution Approach 1:

The system implements self-service by automatically performing the location identification and feedback submission processes. The mobile device autonomously determines the user's location, identifies the service provider, and submits the feedback without requiring the user to manually search through listings or navigate complex interfaces, thereby maintaining high accuracy while eliminating process complexity.

Inventive Principle:

Principle #25Self-service

Solution Approach 2:

The patent replaces the mechanical manual process of searching and selecting service providers from listings with an automated electronic system. GPS location detection and automated database matching substitute for manual user actions, reducing both the complexity of the feedback process and the time required while ensuring accurate association of feedback with the correct service provider.

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

3Ease of operation

If users wait until after the service is completed to provide feedback, then users can form an opinion, but the accuracy of the feedback decreases due to memory loss and delay

Engineering Contradiction:

Improvefeedback submission easeVSAvoidfeedback accuracy

Core Design Contradiction:

Ease of operationVSMeasurement precision

Solution Approach 1:

The system performs preliminary action by automatically capturing and storing the user's location and service context at the time of service receipt. This preliminary data capture enables users to provide accurate feedback immediately or later without sacrificing accuracy, as the system has already recorded the relevant contextual information.

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

The patent implements a feedback mechanism where the system automatically provides location and service information to the user when they submit feedback. This automated feedback loop ensures that users have access to accurate contextual information at the time of submission, maintaining high feedback accuracy while allowing flexible submission timing that ease of operation.

Inventive Principle:

Principle #23Feedback

Applied Scientific Principles

This section explains which scientific principles are used to turn an abstract innovation direction into a practical engineering solution.

Function Achieved in This Case

Enables users to provide timely and accurate feedback directly at the service location, improving the accuracy and immediacy of reviews, and allowing for aggregated feedback that can benefit service providers and other users.

Implementation Method 1

using GPS or Wi-Fi technology

Methodology Applied

Scientific EffectGPS (Global Positioning System):

Implementation Method 2

using GPS or Wi-Fi technology

Methodology Applied

Scientific EffectWi-Fi location detection:

Data Source

PatentUS7844482B1Mechanism for collecting feedback from users

Publication Date: 2010.11.30 INTUIT INC

AI summary

A method for collecting feedback from a user, involving determining a location of the user using a user device comprising location detection, sending a feedback request corresponding to an entity at the location to the user device, providing feedback data responsive to the feedback request, wherein feedback data is supplied by the user and includes rating information associated with the entity, and transmitting feedback data and the location from the user device to a remote database.