Location-Based IMS Routing for Simultaneous Emergency Calls
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Solution Overview
Problem
Conventional methods for contacting emergency services during emergencies are time-consuming and inconvenient, often requiring users to remember and dial multiple service numbers individually, which can lead to delays and inefficiencies.
Innovation Solution
A system and method that enables simultaneous communication with multiple emergency services using a network device integrated with an IMS server, which identifies pre-defined contact information based on location and TGRP values, allowing users to dial a short code to initiate a conference call with emergency services.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If users dial multiple emergency service numbers individually, then each service can be contacted separately, but the time required to contact all services increases significantly
Solution Approach 1:
The patent combines multiple emergency service contact operations into a single simultaneous communication session. The network device establishes concurrent call legs to multiple emergency services (police, fire, ambulance) through one user action, merging what would traditionally require multiple sequential dialing operations into a single integrated communication event.
Solution Approach 2:
The system performs preliminary configuration by pre-defining emergency service contact information and establishing automated routing rules. When an emergency is detected, the network device already has the necessary contact details and call routing configurations in place, allowing immediate simultaneous connection to multiple services without requiring manual dialing of each service number.
2Loss of information
If users remember and dial multiple service numbers individually, then precise contact information can be provided, but the ease of operation decreases during emergency situations
Solution Approach 1:
The network device performs self-service by automatically retrieving and utilizing pre-defined emergency contact information based on the detected emergency type and user location. The system autonomously establishes call legs to the appropriate services without requiring users to manually dial numbers or provide contact details, significantly reducing the operational burden on users during critical emergency situations.
Solution Approach 2:
The network device acts as an intermediary between the user and multiple emergency services. It receives the emergency notification, determines the appropriate services to contact based on pre-configured rules, and automatically establishes communications with all relevant services, eliminating the need for users to directly interact with multiple service numbers.
3Speed
If the system automatically identifies contact information based on location, then the speed of communication increases, but the device complexity increases
Solution Approach 1:
The network device performs preliminary action by pre-storing emergency service contact information and routing rules in its database. When an emergency is detected, the system immediately queries the pre-defined contact information based on the emergency type and user location, eliminating the need for real-time complex queries or calculations, thus achieving fast communication while keeping the complexity manageable.
Solution Approach 2:
The network device segments the emergency response process into distinct functional modules: emergency detection, location identification, contact information retrieval (from pre-defined data), and call establishment. This segmentation allows each function to operate independently and efficiently, reducing the overall complexity by dividing the complex task into manageable segments rather than requiring a single complex integrated process.
Data Source
AI summary
The present disclosure relates to a system and method to facilitate a user device to establish simultaneous communication with plurality of emergency services. The system may include a network device including one or more processors that may cause the system to receive, from an Internet Protocol Multimedia Subsystem (IMS) server, a routed request derived based on an original request from the user device located at a pre-defined location. The network device may enable identification of a pre-defined contact information pertaining to the plurality of emergency services available at the pre-defined location of the user device. Based on the identified pre-defined contact information, the network device may invoke a call leg to initiate communication with the respective plurality of emergency services. Based on the invoked call leg, the IMS server may establish the simultaneous communication of the user device with the plurality of emergency services.